Canon iP2700 - User Manual

Questions and Answers

M
Mark JohnsonAug 17, 2025
What to do if my Canon Printer has a paper jam?
- J
  Jacob HodgeAug 17, 2025
  If your Canon Printer indicates a paper jam, remove the jammed paper. Afterward, press the Resume/Cancel button to attempt to clear the error.
R
Richard SchultzAug 20, 2025
What to do if Canon iP2700 says ink cartridge not properly installed?
- A
  angel61Aug 20, 2025
  If your Canon Printer displays an error indicating the ink cartridge is not properly installed, re-set the ink cartridge correctly. If the error persists, the ink cartridge may be defective, and you should replace it.
G
Gregory MorganAug 23, 2025
What to do if Canon iP2700 Printer says ink cartridge not installed?
- C
  Christine MartinAug 23, 2025
  If your Canon Printer displays a message indicating that no ink cartridge is installed, install the ink cartridge. If the error is not cleared after installation, the ink cartridge may be defective and require replacement.
R
Richard BeasleyAug 26, 2025
What to do if Canon iP2700 Printer displays ink cartridge hardware error?
- J
  Jean PerkinsAug 26, 2025
  If your Canon Printer shows an ink cartridge hardware error, re-set the ink cartridge. If the error continues, the ink cartridge may be defective, and you might need to replace it.
M
Mary HowardAug 28, 2025
What to do if Canon Printer says non-supported ink cartridge installed?
- A
  amyroseAug 28, 2025
  If your Canon Printer indicates that a non-supported ink cartridge is installed, install the supported ink cartridge. If the error persists, the ink cartridge may be defective, and you might need to replace it.
N
nguyendonaldAug 31, 2025
What to do if Canon Printer says ink cartridge in a wrong position?
- M
  Michelle BartonAug 31, 2025
  If your Canon Printer indicates that the ink cartridge is in a wrong position, install the ink cartridge(s) in the correct position. If the error is not cleared, the ink cartridge may be defective. In that case, replace the ink cartridge.
J
jerome87Sep 2, 2025
What to do if Canon Printer says multiple ink cartridges of the same color installed?
- Q
  qcarterSep 2, 2025
  If your Canon Printer displays a message indicating multiple ink cartridges of the same color are installed, replace the incorrect ink cartridge(s) with the correct one(s). If the error persists, the ink cartridge may be defective, and you may need to replace it.
A
Amber MezaSep 5, 2025
What to do if Canon iP2700 Printer says the remaining ink amount unknown?
- K
  Kara MccallSep 5, 2025
  If your Canon Printer displays a message that the remaining ink amount is unknown, replace the ink cartridge with a new one. Printing without replacing the ink cartridge can damage the printer. However, to continue printing without replacing the ink cartridge(s), press the Resume/Cancel button for 5 sec. or longer to disable the function to detect the remaining ink amount.
R
Ricky SheaSep 8, 2025
What to do if Canon iP2700 Printer displays ink cartridge temperature sensor error?
- N
  Nicole HernandezSep 8, 2025
  If your Canon Printer displays an error indicating an ink cartridge temperature sensor issue, re-set the ink cartridge. If the error persists, the ink cartridge may be defective, and replacement may be necessary.
N
nicole52Sep 12, 2025
Why does my Canon iP2700 say ink cartridge not recognized (region code error)?
- J
  Joseph GrantSep 12, 2025
  If your Canon Printer displays an error that the ink cartridge is not recognized due to a region code error, install the supported ink cartridge. If the error is not cleared, the ink cartridge may be defective, and you might need to replace the ink cartridge. This is because a non-supported ink cartridge (whose region code differs from the printer's region code) is installed.

Summary

List of Error Display and Troubleshooting

Operator Call Errors

Details operator call errors indicated by the orange alarm lamp and Status Monitor messages.

Service Call Errors

Details service call errors identified by blinking alarm and power lamps, including error codes.

Adjustment and Settings

Service Mode Operation

Procedures for entering and using the printer's service mode via the Service Tool software.

User Mode Functions

Describes functions accessible through the printer driver's Maintenance tab for user-level operations.

Servicing Notes and Adjustments

Covers critical adjustments for carriage rail, chassis, and AC adapter replacement procedures.

Grease Application Guide

Illustrates specific locations and recommended amounts of grease for printer maintenance.

External View and Parts List

External Housing and Logic Board

Exploded view of main external printer components and internal logic boards.

Print Unit Components (1;2)

Exploded diagram showing the first set of parts for the printer's print unit.

Print Unit Components (2;2)

Exploded diagram showing the second set of parts for the printer's print unit.

Complete Parts List

Comprehensive list of all printer parts, including part numbers, descriptions, and remarks.

Summary

List of Error Display and Troubleshooting

Operator Call Errors

Details operator call errors indicated by the orange alarm lamp and Status Monitor messages.

Service Call Errors

Details service call errors identified by blinking alarm and power lamps, including error codes.

Adjustment and Settings

Service Mode Operation

Procedures for entering and using the printer's service mode via the Service Tool software.

User Mode Functions

Describes functions accessible through the printer driver's Maintenance tab for user-level operations.

Servicing Notes and Adjustments

Covers critical adjustments for carriage rail, chassis, and AC adapter replacement procedures.

Grease Application Guide

Illustrates specific locations and recommended amounts of grease for printer maintenance.

External View and Parts List

External Housing and Logic Board

Exploded view of main external printer components and internal logic boards.

Print Unit Components (1;2)

Exploded diagram showing the first set of parts for the printer's print unit.

Print Unit Components (2;2)

Exploded diagram showing the second set of parts for the printer's print unit.

Complete Parts List

Comprehensive list of all printer parts, including part numbers, descriptions, and remarks.

This document outlines the simplified service manual for the Canon iP2700, iP2770, and iP2780 series printers, providing essential information for troubleshooting, adjustment, settings, and parts replacement. It serves as a comprehensive guide for technicians and users to maintain and repair the device effectively.

Function Description

The Canon iP2700/iP2770/iP2780 series are inkjet printers designed for various printing tasks. The core functionality revolves around delivering high-quality prints, supported by a system that monitors and manages ink levels, paper handling, and print head operations. The printer utilizes ink cartridges (both color and black) to produce images and text.

Key functional components include:

Paper Feeding System: This system ensures paper is correctly loaded from the rear tray and fed through the printer. Sensors like the ASF/PE sensor detect paper presence and ejection, while feed rollers facilitate movement.
Print Head System: The print head is responsible for ejecting ink onto the paper. It includes nozzles that can be cleaned and checked for proper function. The print head alignment feature ensures accurate placement of ink drops for optimal print quality.
Carriage System: The carriage holds the ink cartridges and moves across the paper during printing. It is guided by a carriage rail and its position is monitored by a carriage encoder sensor, which uses a timing slit film to control printing accuracy.
Ink Absorber System: This system collects waste ink generated during cleaning cycles and printing. It has a counter that tracks the absorbed ink volume and triggers warnings when it approaches full capacity, indicating the need for replacement.
Sensors: Various sensors are integrated throughout the printer to monitor its status and operations. These include:
- ASF/PE Sensor: Detects paper feeding and ejection from the rear tray.
- Cover Open Sensor: Detects the opening and closing of the front cover.
- LF Encoder Sensor: Detects the number of times the LF encoder rotates, controlling its drive for even printing.
- Carriage Encoder Sensor: Detects the position of the timing slit film, controlling printing and ensuring print quality.
Logic Board: The central control unit that manages all printer operations, processes print data, and communicates with the computer.
AC Adapter: Provides power to the printer, converting AC power to the DC voltage required by the internal components.

Usage Features

The printer offers several features accessible through both user mode and service mode, catering to different levels of interaction.

User Mode Features: These functions are typically accessed via the printer driver's Maintenance tab on a connected computer, allowing users to perform routine maintenance and checks.

Nozzle Check Pattern Printing: Prints a pattern to check for clogged nozzles or missing ink, helping diagnose print quality issues.
Print Head Cleaning: Performs a standard cleaning cycle to unclog print head nozzles and maintain print head health.
Print Head Deep Cleaning: A more intensive cleaning cycle for when standard cleaning is insufficient. It consumes more ink and should be used only when necessary.
Print Head Alignment: Adjusts the print head position to ensure accurate ink placement, improving overall print quality. Requires loading a sheet of A4 or Letter plain paper.
Ink Cartridge Settings: Allows users to specify which ink cartridge (color or black) to use for printing.
Paper Feed Roller Cleaning: Rotates the paper feed rollers while pushing them against the paper lifting plate to clean them. This process causes wear on the rollers, so it should be performed only when necessary.
Bottom Plate Cleaning: Cleans the platen ribs to prevent smearing on the back side of paper. It involves folding and inserting a sheet of A4 or Letter plain paper into the rear tray.
Reduction of Printout Smudging or Paper Scratches: Accessible through Custom Settings, this feature allows users to set a period of time for ink to dry, preventing smudges or scratches.

Error Display and Troubleshooting: The printer communicates errors and warnings through the Alarm lamp (orange) and Power lamp (green), as well as messages on the printer driver Status Monitor.

Operator Call Errors: Indicated by the Alarm lamp lit in orange. These errors often relate to user-correctable issues like no paper, paper jams, or improperly installed ink cartridges. The Resume/Cancel button can be used to clear these errors or cancel print jobs.
Service Call Errors: Indicated by cyclic blinking of the Alarm and Power lamps. These errors typically require service intervention and are associated with internal component failures (e.g., carriage error, line feed error, ASF cam sensor error, internal temperature error, print head temperature rise error, EEPROM error, VH monitor error). The manual provides specific solutions, often involving part replacement.

Maintenance Features

The service manual emphasizes several maintenance procedures, particularly those performed in Service Mode using a dedicated Service Tool, and specific physical adjustments and replacements.

Service Mode Features: Accessed by a specific button sequence during printer startup, the Service Mode allows technicians to perform advanced diagnostics, adjustments, and resets.

Test Print: Prints a service test page containing vital printer information such as model name, ROM version, ink absorber counter value, USB serial number, destination, and EEPROM information.
EEPROM Information Print/Saving: Prints or saves the printer's EEPROM data, which includes model name, destination, ROM version, ink absorber counter value, print information, and error information. This is crucial for diagnosing issues and transferring settings.
Nozzle Check Pattern Print: Similar to the user mode function, but accessible within the service tool.
Unified Inspection Pattern Print: Prints a pattern designed to reduce the time required for inspection.
Auto Cleaning (Enabling/Disabling): Allows enabling or disabling automatic print head cleaning prior to printing, which is disabled by default.
Deep Cleaning: Performs a deep cleaning of both black and color print heads simultaneously.
Main Ink Absorber Counter Resetting: Resets the main ink absorber counter after replacement. This is a critical step to ensure the printer accurately tracks waste ink.
EEPROM Initialization: Initializes most EEPROM settings, though some critical items like destination settings, ink absorber counter value, and serial number are not initialized.
Set Destination: Allows setting the printer's destination region, which can affect regional settings and compatible ink cartridges.
Ink Absorber Counter Setting: A crucial procedure after replacing the logic board. The counter value must be set to reflect the actual ink absorber status, based on the value recorded before replacement.

Physical Maintenance and Replacement:

Carriage Rail and Main Chassis Adjustment: When reattaching the carriage rail or main chassis, precise alignment is necessary. Technicians must mark screw positions, ensure proper fit, and perform a confirmation test (printing on Photo Paper Pro Platinum) to verify print quality and ensure the print head does not contact the paper. Adjustments to head-to-paper distance are detailed.
AC Adapter Replacement: When replacing the AC adapter, care must be taken to arrange the DC harness cables correctly to prevent them from entering the drive unit, which could cause paper feeding issues or cable damage.
Ink Absorber Replacement: Two methods are described:
- Partial Replacement: Involves removing the external housing and replacing a portion of the ink absorber. This method is quicker and replaces approximately 80% of the absorber volume. It requires installing two pieces of the new ink absorber, one on top of the other, and then setting the ink absorber counter value to 20% in service mode.
- Whole Replacement: Involves removing the external housing and printer unit to replace all ink absorbers. This method replaces the entire absorber volume and requires resetting the ink absorber counter to 0% in service mode.
Ink Mist Cleaning: During repair servicing, ink mist should be wiped off from both the inside and outside of the printer, especially from the ink cartridge locking covers, using a soft, dry cloth or tissue.
PCB Connector Layout and Flexible Cable Wiring: The manual highlights the use of connectors for ASF sensor, PE sensor, and LF encoder sensor cables, improving serviceability. It also provides a caution regarding proper routing of these cables to prevent damage.
Grease Application: Detailed instructions are provided for applying grease to various moving parts within the printer unit and main chassis, including the carriage rail, PG cover B cam surface, eject roller sliding portions, and trigger arm. Specific grease types (FLO IL KG-107A, MOLYKOTE PG-641) and amounts are specified to ensure smooth operation and longevity of components.

This comprehensive approach to maintenance ensures the Canon iP2700/iP2770/iP2780 printers can be effectively serviced, prolonging their operational life and maintaining print quality.

Canon iP2700 Specifications

General

Print Technology	Inkjet
Max Print Resolution	4800 x 1200 dpi
Max Resolution (Black)	600 x 600 dpi
Print Speed (Black)	7.0 ipm
Print Speed (Color)	4.8 ipm
Connectivity	USB 2.0
Input Tray Capacity	100 sheets
Weight	3.4 kg
Paper Sizes	A4, Letter, Legal, A5, B5, Envelopes
Operating Systems	Windows