What to do if I forgot my Canon Security Camera password?
You can initialize all camera settings (excluding date and time) using the reset switch. The default administrator password for initialization is “camera”. Keep in mind that network settings like the IP address and subnet mask will be reset and must be configured again.
Why can't data be uploaded from my Canon VB-H630D Security Camera?
Check the upload destination in the [Upload] menu and the upload operation upon event in the [Event] menu to ensure both are set correctly. You can test the upload destination from the [Upload] menu. Review logs in [Maintenance] > [View Logs] or on the server to check the operating environment.
How to solve Canon VB-H630D Security Camera Angle Setting Tool that does not operate?
Check if the LAN cable is correctly connected. Ensure the camera and the PC running the Camera Angle Setting Tool are on the same LAN segment. If you see a message about .NET Framework, install the required version or enable the settings. Also, check if you are using the latest version of the Camera Angle Setting Tool.
What to do if the viewer gets disconnected from my Canon VB-H630D Security Camera?
Check the network and PC for any issues. Try rebooting the PC and connecting again.
What to do if my Canon Security Camera cannot be controlled?
If you connect the Admin Viewer as an administrator, you will have exclusive control. If you connect as an Authorized User, you cannot control the camera unless the administrator releases control.
Why is my Canon Security Camera not starting?
If you're using a PoE hub, check the LAN cable connection. If using an AC adapter (sold separately), verify it's correctly connected. Try turning the camera off and then on again.
How to troubleshoot no audio on my Canon VB-H630D Security Camera?
If there is no audio, check the camera's audio server settings and the sound and audio device settings on your PC. If using the Admin Viewer with administrator privileges, ensure the camera isn't connected to the RM Viewer or another viewer that's using audio. For VB Viewer, the Canon Network Camera Audio Receiver add-on must be installed. If you're using Internet Explorer 10 or 11 on a 64-bit system with the camera as a trusted site and protected mode enabled, disable protected mode.
How to fix Canon VB-H630D Admin Tools that will not start?
If you see a message that your web browser is not supported, use Internet Explorer 8 or greater. If you see a message to install .NET Framework x.x, install the corresponding version or enable the settings. If JavaScript is not available, enable [Active Script] in Internet Explorer's security settings. Ensure you've installed your Admin Tools Certificate and, if using Internet Explorer 9 or greater, registered the camera's IP address as a Trusted Site. Also, enable [XAML browser applications], [File download], and [Launching programs and files in an IFRAME] in Internet Explorer's security settings.
What to do if the top page of my Canon VB-H630D is not displayed?
First, ensure the LAN cable is correctly connected and that your network settings (IP address, subnet mask, and default gateway address) are correctly configured for your network. If you changed the IP address, reboot the camera for the new address to take effect. Verify that the correct URI (camera IP address) is entered in your web browser. Also, check if the connection is blocked in [Access Control] settings or if there are any issues with the authentication method, [User Name], [Password], combination of certificates, and network rules for connection in [802.1X] on the Setting page.
What to do if VB Initial Setting Tool does not operate for Canon Security Camera?
If the VB Initial Setting Tool isn't working: * Check if the LAN cable is correctly connected. * Restart the camera. Note that the camera stops responding to the VB Initial Setting Tool 20 minutes after being turned on. * Ensure the camera and the PC running the tool are on the same LAN segment. * The tool might not work if Windows Firewall is enabled. See “Notes on Use When the [Windows Firewall] Function is Enabled”. * Make sure you are using the latest version of the VB Initial Setting Tool.
General| Video Resolution | 1920 x 1080 |
|---|---|
| Frame Rate | Up to 30 fps |
| Video Compression | H.264, MJPEG |
| Power Supply | PoE (IEEE 802.3af) |
| Image Sensor | 1/3-inch CMOS |
| Effective Pixels | 2.1 Megapixels |
| Minimum Illumination | 0.5 lx (Color, 1/30 sec), 0.05 lx (B/W, 1/30 sec) |
| Shutter Speed | 1/30 sec to 1/10, 000 sec |
| Resolution | Full HD (1080p) |
| Audio Compression | G.711 |
| Network Protocols | HTTP, HTTPS, TCP/IP, UDP, ICMP, ARP, RTP, RTSP, RTCP, FTP, SMTP, DHCP, DNS, DDNS, NTP, UPnP, SNMP, Bonjour |
| Network Interface | 10Base-T / 100Base-TX |
| Operating Temperature | -10°C to +50°C (14°F to 122°F) |
| Day/Night | Yes |
Critical warnings regarding electric shock and user-serviceable parts.
Steps to prepare and configure the camera for operation.
Using the VB Initial Setting Tool to configure network settings.
Configuring network parameters, including IP, DNS, and administrator password.
Adjusting video parameters like size, quality, and frame rate.
Managing user accounts, authorities, and host access restrictions.
Tool to configure intelligent functions for event detection.
Solutions for common problems encountered during camera operation.
Procedures to restore camera settings to factory defaults.
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