Canon XA20 - Troubleshooting Wi-Fi Connection and Authentication

Troubleshooting
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Unable to complete WPS.
- Turn off the camcorder and access point. After a short while, turn them on again and try again.
If the problem persists, perform setup using the [Search for Access Points] option (A 137).
Unable to complete WPS. Try the operation again.
- Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For
details, refer to the instruction manual of your access point.
- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi
Protected Setup signal on the access point, whether by pressing the button or by entering the
PIN code.
Unable to connect
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP
address using the [Manual] option (A 138).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly
configured.
- Set the DNS server’s IP address in the camcorder.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- If you are using a wireless gateway router, make sure all of the devices in the network, including
the camcorder, are configured with the correct gateway address.
Wi-Fi authentication unsuccessful
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi cannot be used while the wireless microphone is attached
- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless
Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal
and turn it off.
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are
accessing it. After a short while, establish the connection again.
Wi-Fi error Incorrect authentication method
- Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption
method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Wi-Fi error Incorrect encryption key
- The encryption key (password) is case sensitive so make sure to enter it correctly.
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