RG-10:Service Manual
Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
5
Accessing the INQUIRY Mode
1. Simultaneously press ON/OFF      and FAN SPEED     for 8 seconds.
a. The remote is now in the INQUIRY mode.
b. The remote control remains in the INQUIRY mode for 1 
minute if no other button is pressed.
c. While in the INQUIRY Mode, the remote display cancels all 
icons except AUTO, COOL, DRY, HEAT and Battery 
Strength.
d. The remote control digital display defaults to 0 upon entering 
the INQUIRY mode.
e. In the INQUIRY mode, each digital code (from 0 to 30) is 
accessed by pressing the UP or DOWN arrows     .
f. The INQUIRY information appears on the high wall indoor 
unit display in approximately 1 second after accessing the 
digital code. Press OK to send as well. 
g. In the INQUIRY mode, all other buttons and operations are 
invalid except for UP, DOWN and OK or the operation to exit 
the INQUIRY mode.
Remote Controller Service Mode Functions
Note: While in the INQUIRY mode, refer to the following 
instructions to enter SERVICE mode for the applicable codes.
Below is a list of INQUIRY modes and serviceable functions.
a. Before using the remote’s service functions, turn OFF the 
indoor unit with the remote.
b. Turn OFF the power to the outdoor unit for 2 minutes. Turn 
the power back ON.
c. Remove the batteries from the remote and wait for the remote 
screen to clear. Within 30 seconds of replacing the batteries, use 
UP or DOWN to scroll through the INQUIRY modes.
d. To enter the SERVICE mode for an applicable INQUIRY 
mode, press ON/OFF for 2 seconds.
e. After SERVICE adjustments have been made, press ON/OFF 
for 2 seconds to exit the SERVICE mode and return to the 
INQUIRY mode.
f. Once operations in the INQUIRY mode are complete, press 
ON/OFF and FAN SPEED for 2 seconds to exit. All buttons 
on the remote controller are disabled for 60 seconds
g. To ensure changes are locked, power down the outdoor unit for 
three (3) minutes after all the service mode changes are made.
Read and understand the function changes you wish to make in 
advance. Neither the indoor unit nor the remote control displays 
the new level of any of the changes made while in the INQUIRY 
mode. Be sure to document the changes you've made to the 
system's programming using the INQUIRY mode. Once you 
complete the changes and exit the INQUIRY mode, if additional 
changes are made to the programming, the system will not show 
the new previously set level(s). 
For example, when you first access CODE 22, Heating 
Temperature Compensation, the remote control display 
defaults to 0. If you change it to -2, then save and exit out of the 
INQUIRY mode, the next time someone goes back in and 
accesses CODE 22, the remote’s display will not display -2. 
Instead it will show 0 because that's the default. If you are unsure 
of the previous changes, due to a lack of documentation, you 
could press the DOWN symbol to the maximum change range of 
-6, then press the UP symbol until you are back to 0, and make 
the new adjustments accordingly. Be sure to document the 
changes when you are done.
CAUTION