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8. TROUBLESHOOTING
• Power Supply
POWER indicator does not light when you press ON.
Possible Cause Recommended Action
AC adaptor is not plugged in properly. Check AC adaptor connections.
• Printing
Tape does not come out when PRINT key is pressed.
Possible Cause Recommended Action
Printer cover is not closed. Make sure printer cover is closed completely.
End of tape or ink ribbon Replace the tape cartridge with a new one.
Tape jam Remove the tape cartridge and take out the
jammed tape by hand. Use scissors to cut off
any excess tape that may have come out of the
tape cartridge, and reload the cartridge.
Important!
During printing, never touch the tape as it come
out and never allow the tape outlet to become
blocked.
Printing is scratched, blurred, broken, etc.
Possible Cause Recommended Action
Incorrect print density setting Adjust the print density.
Tape cartridge is not loaded correctly. Load the tape cartridge correctly.
Printer head and rubber rollers are dirty. Clean the printer head and rubber rollers.
Ink ribbon coming out of the tape outlet with the tape.
Possible Cause Recommended Action
Tape cartridge was loaded while the ink ribbon Remove the tape cartridge, take up any slack,
was slack. and reload it.
Important!
• Always make sure you take up any slack in the
ink ribbon before loading the tape cartridge.
• Whenever the ink ribbon breaks, replace the
cartridge with a new one.
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