77'
'
We guarantee that you will receive our product tested, working, fully assembled and
ready to use. Every bioprinter is covered under the Conditions of Carriage by FedEx,
and can be read using this link...
http://www.fedex.com/hu_english/services/terms/
We will also personally insure every bioprinter sent under Declared Value Insurance,
also optioned by FedEx.
If, in the case there is a problem with the INKREDIBLE outside of the FedEx terms, it is
not the result of neglect of the purchaser and the incident occurs and is reported within
3 months (90 days) of the purchase date, conforms to all the rules of the warranty
hereby included and the customer provides the original proof of purchase/ serial
number, then we will work out the problem on an individual basis as every problem must
be addressed this way. In the rare case of a specifically diagnosed and proven DOA
(dead on arrival) part (we want to see some video/photos and want a detailed
description of what is wrong), we will most likely send a replacement part to you. In the
case that a customer has already been through all these previous options stated and is
still not satisfied with the results, they must then pay themselves to have the bioprinter
sent back. Once a return is received (for example a returned bioprinter), CELLINK will
then send back a new unit. CELLINK will pay to send out the bioprinter and parts to
correct a problem, but will not be responsible for return costs. Proper packaging is
required in the rare case of a returned product or part, and the product itself must arrive
back in the condition in which it was originally received.
We are not in any way responsible for any consequential losses or downtime what- so-
ever caused by a problem in the performance of our products. We are not responsible
for additional customs fees and tariffs. We are not responsible for delivery delays or the
inability to deliver from the carrier. We are not responsible for damages resulting from
improper handling during delivery. The warranty also does not cover any damages
brought about because of an accident. And all of our products are not covered by
warranty once they have been removed from the original country of purchase.
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