Chase Moby 5500 - Troubleshoot Moby 5500 Pairing Issues; Avoid System Bluetooth Pairing; Forget Moby 5500 in iOS Settings; Moby 5500 Minimum Requirements

Troubleshooting
Make sure the Moby reader is paired with your device through the
Chase Mobile Checkout app, not the device’s system settings.
If you see the Moby reader
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listed in the iOS Bluetooth Settings, you
will need to “forget” the reader before you can pair it in the Chase
Mobile Checkout app.
Select the
i
icon
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next to the connected/not connected indicator for
the Moby reader you are pairing. Then select Forget This Device.
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Minimum requirements: iOS 10, Android 6, BLE 4, and Chase Mobile
Checkout v4.1.
For help with your reader or the Chase Mobile Checkout app, visit
chase.com/mobilePOSsupport.
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