Checkme BP2A - Troubleshooting Common Issues; Problem Resolution Guide

12
4. Troubleshooting
Problem
Possible Cause
Solution
No power.
No display
appears on
the device.
Battery is depleted
Recharge the
battery
Blood
pressure
readings
appear too
high or too
low
Blood pressure varies
constantly. Many
factors including stress,
time of day, and/or
how you apply the arm
cuff, may affect your
blood pressure.
Hold still for a
moment and
try again
Error 1
Apply the arm
cuff tighter.
Arm cuff is applied too
loosely
Tighten the arm
cuff and try
again.
Error 2
Do not move
or talk, remain
still.
Moving or talking while
taking measurements,
and the pressure of the
cuff is interfered with.
Remain still and
do not talk
while taking
measurements
Error 3
Remove any
clothing
interfering
with the cuff.
The signal is poor while
measuring blood
pressure.
Take blood
pressure on a
bare arm.
Error x (x>4)
Contact
customer
service.
The device has
malfunctioned.
Contact
customer
service.