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Checkpoint CLASSIC Series - User Manual

Checkpoint CLASSIC Series
40 pages
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ElectronicArticleSurveillance
NorthAmericaUsersGuide
Copyright
C
2014.CheckpointSystems,Inc.
CheckpointSystems,Inc.
ElectronicArticleSurveillance
UsersGuide

Questions and Answers

  • M
    Michael CrawfordAug 7, 2025
    What to do if Checkpoint Security System is alarming continually?
    • S
      stacey47Aug 7, 2025
      If your Checkpoint Security System is alarming continually, ensure that tagged articles and metallic objects are not within 6 feet of the antenna. Also, check for nearby cables, faulty lights, or damage to the antenna. In extreme cases, the antenna can be disabled, and a Checkpoint engineer should be called.
  • N
    Nicole WilkinsAug 14, 2025
    How to fix Checkpoint Security System when antenna does not alarm?
    • C
      Cory MccoyAug 14, 2025
      If your Checkpoint Security System antenna isn't alarming when tested with labels/tags, first check if the red light is illuminated on the badge board at the base of the pedestal. Then, use the provided key to check if the system is enabled. To enable the system, turn the switch clockwise for 1 second and return to the center. The LED will blink slowly for 20 seconds and then go solid. To disable the system, turn the switch clockwise for 4 seconds, then return to the center; the LED will blink rapidly for 20 seconds before going solid. If the light is on and the system is enabled, re-test the system. If the issue persists, contact the Checkpoint Systems service desk.
  • B
    Billy VegaAug 21, 2025
    Why Checkpoint Security System is alarming intermittently?
    • N
      nsmithAug 21, 2025
      If your Checkpoint Security System is alarming intermittently, try logging the time and date of each alarm to identify any patterns. Also, check that tagged articles and metallic objects are not within 6 feet of the antenna. Make sure there are no cables running nearby and that there are no faulty lights in the area. Check for any damage to the antenna. If the problem persists, call a Checkpoint engineer.
  • T
    Theresa PottsAug 29, 2025
    What to do if Checkpoint CLASSIC Security System deactivation unit malfunctioning?
    • G
      Glenda AllenAug 29, 2025
      If your Checkpoint deactivation unit is malfunctioning, verify that items are being deactivated within the specified range. Ensure the unit is switched on (a green light should be illuminated) and that all cables are securely connected. Also, make sure there are no tags in the area of deactivation. Test the deactivator with the Omni (if applicable) or using a test tag. If problems continue, call a Checkpoint engineer.

Summary

Important Information to our Users in North America

FCC Regulatory Compliance Statement

Details FCC compliance for Class A digital devices and RF exposure limits.

Equipment Safety Compliance Statement

States compliance with safety standards like UL 60950-1 and CSA C22.2.

Industry Canada Regulatory Compliance Statement

Outlines Industry Canada compliance for radio transmitters and antenna gain.

Important Information to our Users in Europe

CE Regulatory Compliance Statement

Covers CE conformity with R&TTE, EMC, and Low Voltage directives.

RoHS Compliance Statement

Explains compliance with the directive restricting hazardous substances in electronics.

WEEE Compliance Statement

REACH Compliance Statement

Discusses compliance with the European REACH regulation for chemicals.

Packaging Compliance Statement

Details compliance regarding hazardous substances in packaging materials.

Introduction

Behind the Technology

Explains how Checkpoint's EAS systems use radio frequency waves for detection.

System Basics

Equipment Care Dos and Donts

EAS Antennas

EAS Digital Antennas

Troubleshooting guide

EVOLVE 360 RF - Pulse Listen

Provides steps for diagnosing issues when the antenna does not alarm.

Hard Tag Application

General Guidelines

Offers advice on applying hard tags for maximum deterrence and security.

Tagging Procedures - Hard Tags

Step-by-step visual guide on how to correctly attach hard tags to merchandise.

Where to Apply Hard Tags

Specifies recommended locations for applying hard tags on different types of apparel and accessories.

Hard Tagging Dos and Donts

Lists best practices and common mistakes to avoid when applying hard tags.

Hard Tag Removal

Labels

General Guidelines

Provides instructions for applying EAS labels smoothly and effectively on products.

Where to Apply Labels

Guides on optimal placement of clear and white labels on various product types.

Paper Label Dos and Donts

Offers crucial advice on applying paper labels correctly to avoid issues.

Source Tagging

Soft Label Deactivation

Omni Verifier

Deactivation

USE OF VERIFIER UNITS

Explains how portable verifiers detect if EAS security tags are ON or OFF.

TIPS FOR INSTALLED PADS

Advises on placement and usage of deactivator pads to ensure proper function.

TIPS FOR WAND DEACTIVATORS

Guides on using handheld wands for deactivating items without removal from shopping carts.

Counterpoint Intelligent Deactivator-RF (CPID-RF)

Introduction

Introduces the CPID-RF as a future-ready POS solution for deactivation and detection.

CPID-RF Training

Highlights benefits for new employees and how managers can train them on tag verification.

Using CPID-RF

Details basic operation, integration with POS, and supported methods like interlocks.

Counterpoint Intelligent Deactivator-RF (CPID-RF) Settings

Apply User-Selected Settings

Explains how to configure system features and performance using DIP switches and reset.

SYSTEM SETTINGS

Covers access to DIP switches for adjusting mode, power, and gain.

Operation Modes

Describes global system settings configuring deactivation, detection, or verification.

OTHER USER CONTROLS

Details controls like reset button, mode changes, sensitivity, status LEDs, and volume.

Counterpoint Intelligent Deactivator-RF (CPID-RF) Troubleshooting

Testing Procedures

EAS Pedestals

Recommends daily testing of pedestals using a test tag for confidence.

Omni Verifier

Guides on testing the Omni Verifier for deactivation field presence.

Troubleshooting

Phantom Alarms

Offers suggestions for diagnosing and resolving false alarms caused by interference.

Counterpoint Deactivation Units

Provides troubleshooting steps for deactivation units, OMNI, and DV1000 devices.

Possible Alarm Causes

Lists common scenarios that can lead to false alarms and suggests remedies.

A Guide to Handling Alarm Activations

Alarm Activation Log

Recording Alarms

Emphasizes keeping a written record of all alarms for system analysis.

Using the Alarm Log

Explains how to choose and use log sheet formats for recording alarm data.

What to Record

Suggests key information to include in the alarm log, such as date, time, and type of alarm.

Customer Service Procedures

Points to Remember

Customer Service Contact Information

Provides contact details for customer service needs via phone or email.

Checkpoint CLASSIC Series Specifications

General IconGeneral
Tamper DetectionYes
Wireless CommunicationYes
Firewall ThroughputN/A (Security System, not a firewall)
VPN ThroughputN/A (Security System, not a VPN device)
Maximum Concurrent ConnectionsN/A (Security System, not a network device)
New Connections per SecondN/A (Security System, not a network device)

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