Q&A
All contents are Copyright © 1992–2006, 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 5
the Cisco Catalyst Express 500 Service and Support solution and are available directly from
Cisco and through resellers.
Table 3. SMARTnet Service and Support Programs
Service and Support Features Benefits
●
Cisco SMARTnet, available direct
from Cisco
●
Cisco Packaged SMARTnet support
program, available through resellers
●
Access to software updates 24 hours
a day
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance replacement of hardware
parts
●
Supplements existing staff
●
Helps ensure that functions meet
needs Mitigates risk
●
Helps enable proactive or expedited
issue resolution
●
Lowers total cost of ownership by
using Cisco expertise and knowledge
●
Helps minimize network downtime
Table 4. SMBSA Service and Support Programs
Service and Support Features Benefits
●
Cisco SMB Support Assistant direct
from Cisco
●
Packaged Cisco SMB Support
Assistant support: available through
resellers
●
24x7 service request (case): SMB
Technical Assistance Center (TAC)
engineers will respond within one
business day during normal business
hours
●
Next business day advance
replacement of hardware, where
available; otherwise same day ship.
●
Management tools designed for
SMBs: startup and configuration
assistance, basic health checks and
troubleshooting, inventory, and
contract management
●
Lowers cost of ownership by using
Cisco expertise and knowledge
●
Minimizes network downtime
Additional Product Information
Q. Where can I find product specifications and other information about the Cisco Catalyst
Express 500 Series Switches?
A. For product literature such as data sheets and product specifications, visit
http://www.cisco.com/go/catalystexpress500.
Printed in USA C67-350999-02 05/09
To Previous Page
Loading...
