Data Sheet
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Table 3. SMARTnet Service and Support Programs
Service and Support Features Benefits
●
Cisco SMARTnet, available direct
from Cisco
●
Cisco Packaged SMARTnet support
program, available through resellers
●
Access to software updates 24 hours
a day
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance replacement of hardware
parts
●
Supplements existing staff
●
Helps ensure that functions meet
needs
●
Mitigates risk
●
Helps enable proactive or expedited
issue resolution
●
Lowers total cost of ownership by
using Cisco expertise and knowledge
●
Helps minimize network downtime
Table 4. SMBSA Service and Support Programs
Service and Support Features Benefits
●
Cisco SMB Support Assistant direct
from Cisco
●
Packaged Cisco SMB Support
Assistant support: available through
resellers
●
24x7 service request (case): SMB
Technical Assistance Center (TAC)
engineers will respond within one
business day during normal business
hours
●
Next business day advance
replacement of hardware, where
available; otherwise same day ship.
●
Management tools designed for
SMBs: startup and configuration
assistance, basic health checks and
troubleshooting, inventory and
contract management
●
Lowers cost of ownership by using
Cisco expertise and knowledge
●
Minimizes network downtime
Limited Lifetime Hardware Warranty:
For details about the Cisco Catalyst Express 500 Series Limited Lifetime Hardware Warranty, visit
http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e6e6e.html.
Printed in USA C78-350356-02 03/07
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