Cisco CP-6851-3PCC-K9

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Cisco IP Phone 6841 and 6851 Multiplatform Phones Quick Start Guide

Your Phone

Cisco IP Phone 6841 shown.

`Incoming call or voicemail indicator

Line and feature buttons

Softkeys

Navigation

Hold, Transfer, and Conference

Speakerphone, Headset, and Mute

Voicemail, Applications, and Directory

Volume

Line and Feature Buttons

Use the line and feature buttons to view calls on a line,

access features such as Speed Dial, and to perform tasks

such as resuming a held call.

Buttons illuminate to indicate status:

x Green, steady: Line is idle

x Red, steady: Line in use

x Red, flashing: Incoming or held call

x Amber, steady: Line is unregistered

Place a Call

Enter a number and pick up the handset.

Answer a Call

Press the flashing red line button.

Put a Call on Hold

1. Press Hold .

2. To resume a call from hold, press Hold again.

View Your Recent Calls

1. Press Applications .

2. Scroll and select Recents.

3. Select a line to view.

Transfer a Call to Another Person

1. From a call that is not on hold, press Transfer .

2. Enter the other person’s phone number.

3. Press Transfer again (before or after the party

answers).

Add Another Person to a Call

1. From an active call, press Conference .

2. Enter the number you want to join and press Dial.

3. Once the call is connected, press Conference again.

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The Cisco IP Phone 6841 and 6851 Multiplatform Phones are communication devices designed for business environments, offering a range of features for efficient call management. This Quick Start Guide provides an overview of their functions, usage, and basic maintenance.

Function Description

The primary function of these IP phones is to facilitate voice communication over an IP network. They support making and receiving calls, managing multiple lines, and accessing various call features. The phones are equipped with a display screen, a keypad for dialing, and several dedicated buttons for common functions.

Important Technical Specifications

While specific technical specifications like display resolution, processor type, or memory are not detailed in this quick start guide, the device is clearly an IP phone, meaning it connects to a network using IP protocols for voice communication (Voice over IP). The presence of a headset jack indicates support for external audio devices, enhancing hands-free communication. The phone's ability to display incoming call information, voicemail indicators, and line status suggests a robust internal operating system. The inclusion of softkeys indicates a dynamic user interface where button functions can change based on the context of the phone's operation.

Usage Features

The Cisco IP Phone 6841 and 6851 offer a comprehensive set of usage features for call handling:

Making Calls:
- Place a Call: Users can dial a number using the keypad and then pick up the handset.
- Place a Call with a Headset: After plugging in a headset, users can dial a number and press the dedicated Headset button.
- Place a Call with the Speakerphone: Users can dial a number and press the Speakerphone button for hands-free calling.
Answering Calls:
- To answer an incoming call, users press the flashing red line button.
Call Management:
- Put a Call on Hold: The Hold button allows users to place an active call on hold. Pressing Hold again resumes the call.
- Transfer a Call to Another Person: From an active call (not on hold), users press the Transfer button, enter the recipient's number, and then press Transfer again.
- Add Another Person to a Call (Conference): During an active call, users press the Conference button, dial the number of the person to join, press Dial, and once connected, press Conference again to establish a three-way call.
- Forward All Calls: Users can select a line, press Forward, and then dial the number to which calls should be forwarded or select Voicemail. To cancel, users press Clr fwd.
Audio Control:
- Adjust the Volume in a Call: The Volume button (up/down) adjusts the handset, headset, or speakerphone volume during an active call.
- Adjust the Ringtone Volume: The Volume button (up/down) adjusts the ringer volume when the phone is idle.
- Mute Your Audio: The Mute button allows users to mute their microphone during a call. Pressing Mute again unmutes the microphone.
Voicemail and Call History:
- Listen to Voice Messages: Users press the Messages button and follow the voice prompts. To check messages for a specific line, the line button should be pressed first.
- View Your Recent Calls: Users can access recent calls by pressing the Applications button, scrolling to and selecting Recents, and then selecting a line to view.
Customization:
- Change Ringtone: Users can change the ringtone by navigating to Applications > User preferences > Audio preferences > Ext (n) - Ring tone. They can scroll through options, play samples, and then select and set their preferred ringtone.
- Adjust the Screen Backlight: The backlight timer can be adjusted via Applications > User preferences > Screen preferences > Backlight timer.
- Adjust the Screen Contrast: The contrast level can be adjusted via Applications > User preferences > Screen preferences > Contrast level, using the keypad to change the number.

Line and Feature Buttons:

These buttons are crucial for interacting with the phone. They allow users to view calls on a specific line, access features like Speed Dial, and manage held calls. The buttons illuminate to indicate their status:

Green, steady: Indicates the line is idle.
Red, steady: Indicates the line is in use.
Red, flashing: Indicates an incoming or held call.
Amber, steady: Indicates the line is unregistered.

Maintenance Features

While the guide doesn't detail specific hardware maintenance, the customization options for ringtone, screen backlight, and contrast can be considered user-level maintenance for optimal usability and comfort. The ability to view recent calls and access voicemail efficiently contributes to maintaining an organized communication workflow. For more in-depth maintenance or troubleshooting, the guide directs users to the full User Guide available online, suggesting that software updates or more complex configurations might be covered there. The "Copyright © 2018 Cisco Systems, Inc." and "September 2018" dates indicate that the device and its documentation are regularly updated and supported by Cisco.