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Getting Started Guide for Cisco Digital Media Players
78-19212-02
Troubleshoot DMP Setup, Operation, and Health
Simple Things to Check When You Troubleshoot a DMP
Note Is the splash screen disabled? If not, you should see it on the attached presentation system soon after you start a DMP.
The factory-default duration is 30 seconds. However, it might be much less in your case when anyone in your organization has
changed this user-configurable setting.
Does the DMP
power up when
you plug it in?
If your DMP model has a power button, have you turned it On?
Is the AC adapter plug seated properly in the electrical outlet?
Is the power cord also attached securely to the DC power supply on your DMP?
Is the electrical outlet itself working correctly?
What LED lights
are shining
inside the DMP?
Compare what you see to the “Check the LEDs” section on page 54.
After you start
the DMP, does it
show a splash
screen?
Is the DMP is in its production network (or testbed)?
Is the DMP connected to a working presentation system?
Does the splash screen show any other IP address than you expect?
Does Cisco
Digital Media Manager
report that the DMP
is unreachable?
Can you ping the last-known IP address for the DMP?
Can you also ping any different IP address that the splash screen might have shown instead?
If you assigned a static IP address to your DMP but its splash screen reports a different
address, you might not have saved your work in DMPDM. See the “Understand Whether the
IP Address Will Be Static or Dynamic” section on page 17.
Has the DHCP address assignment changed for the DMP?
Are DHCP leases in your network allowed to expire?
When your browser loads the last-known IP address for the DMP, does DMPDM start?
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