29 EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair a electrical device yourself!
Problem Possible cause / solution
The device only operates
slowly or doesn’t start.
• Is the rechargeable battery (7) empty? Charge it.
The suction power is weak.
• Is the battery too weak? Charge up the battery.
• Is the dust container (5) full? Empty the dust con-
tainer.
• Is the HEPA fi lter (f) heavily laden with dirt? Clean
it in accordance with the “Cleaning and storage”
chapter.
• Is the suction opening plugged?
Turn off the device and remove the blockage.
• It is also possible that some particles remain caught
in the carpet fl oor or that they are too large / too
heavy for the device to vacuum up. Simply remove
the debris by hand.
Dust escapes from the
device during cleaning.
• Check whether the dust container and fi lterholder
have been inserted correctly and adjust the fi t if ne-
cessary.
• Check whether the dust container is closed correctly.
• Is the HEPA fi lter heavily contaminated? Clean
it in accordance with the “Cleaning and storage”
chapter.
• Is the HEPA fi lter worn or damaged? Replace the
HEPA fi lter.
The battery is not charging
up. The lamps (b, d) on the
charging station (8) are off.
• Is the battery seated correctly in the charging station?
• Is the mains adapter (9) connected correctly to the
plug socket and the charging station?
• Is the plug socket defective? Try another plug socket.
• Check the fuse of the mains connection.
Unusual odour
• A new odour is normal when the device is used for
the fi rst time; it disappears after a while.
09122_DE-EN-FR-NL_A5_V2.1.indb 2909122_DE-EN-FR-NL_A5_V2.1.indb 29 26.03.2019 11:59:0726.03.2019 11:59:07
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