No power. The product
won’t turn on
Is the battery discharged?
• Plug in the power adapter to charge the device
Is the power adapter correctly connected?
• Check if the power adapter/cable is connected to unit and the
electrical outlet
• Check if you are using the power adapter/cable supplied with the unit
Unit turns on for a short
time, then turns off
Is there enough saline solution in the water tank?
• Insert a new cartridge
Is the battery discharged?
• Check the battery level indicator
• Plug in the power adapter to charge the device
The unit turns on, but
you cannot start a new
session
Is there enough saline solution in the water tank?
• Check indicator and replace cartridge if necessary
Is the environment too hot or too cold?
• Check if the over temperature indicator is on
• Remove the device from hot / cold environment
Is the battery discharged?
• Check the battery level indicator, the device is designed so that it
cannot be started if the battery level is too low to protect the battery
The product will not
charge
Is the power adapter correctly connected?
• Check if the power adapter/cable is connected to unit and the
electrical outlet
• Check if you are using the power adapter/cable supplied with the unit
Is the environment too hot or too cold?
• Check if the over temperature indicator is on
• Remove the device from hot / cold environment
11. Troubleshooting
Check the following if the product appears to be broken or operating abnormally.
Please contact us at info@infraredsauna.com if you have any questions about your unit.
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