• OPACITY MONITOR MANUAL IM-A-08740-05 • 15
5.0 CUSTOMER SERVICE INFORMATION
5.1 Contact Us
http://www.clevelandcontrols.com
Cleveland Controls
1111 Brookpark Road
Cleveland OH 44109
Cleveland Controls Sales & Customer Service Ofce
Telephone: (216) 398-4414
Fax: (216) 398-8558
e-mail: salescombustion@unicontrolinc.com
e-mail: customerservice@unicontrolinc.com
5.2 Repairs
Damaged or defective units can be returned to the factory for repair. However, factory authorization must be obtained
before shipping whether warranty or non-warranty service is required, and all units
must be shipped prepaid. A letter of transmittal that includes the following information
should accompany the returned unit:
1. Name and telephone number of contact person for any questions about the unit.
2. Indicate whether warranty or non-warranty service is requested.
3. Attach purchase order for all out-of-warranty repairs.
4. Indicate original purchase order number and date of purchase.
5. Location, type of service, and length of time in service of the unit.
6. Description of the faulty operation of the device and circumstances of the failure.
7. Complete shipping instructions for the return of the repaired instrument.
8. Return Goods Authorization number provided by the factory when you called.
Clearly label the shipping container:
RETURN FOR REPAIR
Model _____________
RG # ______________
Ship prepaid to the Cleveland Controls Customer Service Dept.
(address above in Paragraph 5.1)
5.3 Service
A Maintenance and Service Contract can ensure trouble-free, economical operation of Cleveland Controls equipment
for many years. One-time on site service by a factory-trained service engineer can also be provided as needed. Contact
Cleveland Controls for information on these service options.
Please follow this procedure. It
expedites handling of the returned
item, and avoids unnecessary
additional charges for inspection and
testing to determine the problem
before repairing it.
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