ClonerAlliance Box Pro - Why Is There A Prompt Cant Detect USB Device;Scanning Storage Device?; What is the file format of the recorded video?

ClonerAlliance Box Pro User Manual
FYI. Here is the requirement of storage device.
At least 16GB capacity, FAT32, NTFS or exFAT file system on Windows 7 operating system or above.
Why Is There A Prompt “Can’t Detect USB Device”/”Scanning Storage Device”?
We recommend starting with a new, 16GB or more, unused USB drive that is a recognized name brand (for example, SanDisk
Toshiba or Samsung). USB Flash Drives should be FAT32, NTFS or exFAT file system.
If you are unable to use a new drive/hard drive, please reformat your drive using your computer, and make sure the formatting
is a “Full Format,”not a “Quick Format.”Then try recording again.
PS Some customers can’t format external hard drive correctly. We strongly advise you to try a USB flash drive to have a
test. If the flash drive works, contact our support to help you configure external hard drive.
If the solutions above don’t work, please don’t hesitate to send an email to support@cloner-alliance.com, we will get back
to you with a solution in 24 hours.
What is the file format of the recorded video?
MP4 (H.264 encoding) for video and AAC for audio, in either 1080p@60fps or 720p@60fps. If capturing videos to PC, there
are more resolution and audio codec options available.
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