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Cobra Connex ICD31
What happens when the SOC receive a theft
alert from your car?
What to do if you discover your car stolen
without any theft alert?
If you discover your car stolen without any theft alert or call from
the SOC, you should call the SOC immediately.
You will be connected to an adviser for immediate assistance.
The SOC adviser, after verifying your details, will activate SVR
procedure on your car, i.e. activating stolen vehicle tracking, liaising with
the police and continuously updating it’s location information for them
to recover and return your car to you as quickly as possible.
You will need to make a police report.
The SOC adviser will inform you of the recovery status and make
arrangement to transport your recovered car to your preferred Cycle
and Carriage Bintang Dealer.
A Connex customer service adviser will contact and assist you with
your Compensation Guarantee claim.
If a theft alert is generated from your car, for example if it is being
driven without the driver card, vehicle tracking and recovery procedure
is automatically started.
The SOC will call you for verication of the event before commencing
their SVR procedure.
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