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If you have a problem with this unit, please read the troubleshooting guide below
and check our website at www.cobyusa.com for Frequently Asked Questions
(FAQs) and rmware updates. If these resources do not resolve the problem,
please contact Technical Support.
The player does not turn on.
Make sure the unit has been powered on manually (i.e., the Power Switch has
been physically set to the ON position).
Ensure that the power cord has been properly connected to the power outlet.
The sound quality of the music is poor.
Try playing the le on your computer. If the sound quality is still poor, try down-
loading the le again or re-encoding the le yourself.
Ensure that the bit rate of the le is not too low. The higher the bit rate of the
le, the better it will sound. The minimum recommended bitrate is 128kbps for
MP3s and 96kbps for WMAs.
I cannot transfer les to the photo frame.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has
been properly installed.
Ensure that the supplied USB cable is securely attached to the player and the
PC, or try using another USB cable.
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COBY Electronics Technical Support
56-65 Rust St.
Maspeth, NY 11378
Hours: Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email: techsupport@cobyusa.com
Phone: 800-681-2629 or 718-416-3197
Web: www.cobyusa.com
TROUBLESHOOTING
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