Code Blue
•
259 Hedcor Street
•
Holland, MI 49423 USA
•
800.205.7186
•
www.codeblue.com
GU-139-Tpage 28 of 33
IA4100
Administrator Guide
Button # 1 Activation
Did the phone’s red LED react in any
way
NO
Refer to your 4100
programming
manual, and or
check for power
Did you hear
dial tone?
Yes
Lack of
programming
or no power
Did the
phone
start to
ring
No
Were you
able to talk
with the
guard
Yes
NO
Analog Line of Service
Check for service at the RJ-11
receptacle.
Trace backward to the Source,
and repair as needed.
Has the phone been
programmed for Ring Down
is in question.
Program it.
5000#
*# to close
No
Did the 4100
dial the
number?
Yes
Did you hear
ringing?
Yes
If number was
programmed,
check cmd 50 is it
set to 5005#
No
Verifying call attempt with lineman set.
You should hear ring back with in 20
seconds of the last digit dialed, or the 4100
will retry
No
CMD 51 may need
to be extended
(Review Full
Manual)
Did you hear
the other
party?
Yes
Did the call
drop and
restart
No
Outside from this Call Code Blue Tech Support for
assistance
Call
connected,
but will not
disconnect at
the end of the
call.
Check for line
for Loop
Current
Disconnect
services.
No
Yes
Another possibility
would be no phone
numbers have
been programmed.
If the call disconnected before the call was answered. It maybe the 4100 has waited
20sec from the last digit dialed and is going to roll to the next number. CMD 51 may
have to be extended.
If service is not available, try reverting to dial
tone monitoring (CMD 41XX#) or Silent
Monitoring (CMD42x#), and or re-order tones
monitoring (CMD 43XX#).
If the call disconnects shortly after the other party answers the call, this indicates
the phone companies switch has sent an Answer Supervision (reverse polarity)
signal to the IA4100, and the 4100 has disconnected as instructed.
To verify this, deploy command 400# in programming mode, and test again. This
commands the 4100 to disregard all hang up commands from the phone companies
switch. If the call no longer disconnects, then we know the phone company is
sending the rev
erse polarity command. Ask the phone company to stop this service.
Once this service has been corrected, then command 402# can be put back in
place, in order for the 4100 understand the end of call Disconnect Supervision
signal
Or
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