Comfty CFTYAT20 - Troubleshooting

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TROUBLESHOOTING
Problem Solution
No response while long pressing down
arrow after connected with a power supply.
1. Check if all the cables are connected
properly.
2. Contact your supplier or dealer.
No response while pressing up arrow/down
arrow after connected with a power supply.
1. Check if all the cables are connected
properly.
2. Contact your supplier or dealer.
Rising in a low speed.
1. Check if overloaded, max loading: 50kg.
2. Contact your supplier or dealer.
The motor not moving as instructed. 1. Contact your supplier or dealer.
Moves down but not up.
1. Reposition
2. Contact your supplier or dealer.
Downward sliding.
1. Check if overloaded, max loading: 50kg.
2. Contact your supplier or dealer.
Frequently Repositions.
1. Check if overloaded, max loading: 50kg.
2. Contact your supplier or dealer.
Overwork
(Duty cycle: Max 2 min on/18 min OFF)
1. Restart after suspend for 18mins while
connecting with power.
2. Contact your supplier or dealer.
Not enough up&down height.
1. Perform a reset operation.
2. Contact your supplier or dealer.
The following tips will help you detect and eliminate the common fault and error.
If the fault you met is not listed below, please contact your supplier. Only the manufacturer
and professionals are capable of investigating and correcting fault and error solutions.