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CommScope ARRIS SURFboard SBV2402 User Manual

CommScope ARRIS SURFboard SBV2402
40 pages
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SURFboard
®
SB
V2402 Internet and Voice Cable
Modem for Xnity
®
customers
User Guide, STANDARD Revision x.3
P/N 365-095-33947
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CommScope ARRIS SURFboard SBV2402 Specifications

General IconGeneral
TypeCable Modem
DOCSIS StandardDOCSIS 3.0
Number of Ethernet Ports4
Voice Ports2
Weight1.5 lbs
Channels8x4
Compatible ISPsComcast Xfinity, Cox

Summary

Safety and Regulatory Information

Important Safety Instructions

Key precautions to follow for safe operation and installation of the device.

FCC Statements

FCC Interference Statement

Information regarding FCC rules on radio frequency interference.

FCC Declaration of Conformity

Statement of compliance with FCC regulations by the manufacturer.

FCC Radiation Exposure Statement

Details on compliance with FCC limits for radio frequency exposure.

Wireless LAN Information

Restrictions on Wireless Device Use

Guidelines and potential restrictions for using wireless devices in certain environments.

Getting Started

About Your Cable Modem

Overview of the cable modem's features, compliance, and capabilities.

In Your Box

List of items included in the packaging with the cable modem.

Additional Items Needed

Required items not included in the box for modem installation.

System Requirements

Minimum system requirements for operating the cable modem.

Contact Information

How to get technical support, FAQs, and product documentation.

Product Overview

Front Panel

Details the LEDs and indicators on the front of the device.

Rear Panel

Describes the ports and connectors located on the rear of the device.

Telephony Modem Label

Information on the device label, including model, MAC, and serial numbers.

Installing the Telephony Modem

Choose an Installation Location

Factors to consider when selecting a suitable place for the modem.

Connect and Activate Your Cable Modem

Steps to connect the modem and activate your internet and phone services.

Connect Your Telephone

Instructions for connecting telephone devices to the modem.

Wall Mount Your Cable Modem

Guidance and materials needed for mounting the modem on a wall.

Tools and Materials

Lists necessary tools and materials for installation and mounting.

Location Considerations

Advice on positioning the modem for optimal performance and access.

Establish an Internet Connection

Steps to verify and set up your internet connection after installation.

Using the Telephony Modem

Indicator Lights Overview

Explanation of the LED indicators on the cable modem and their meanings.

Troubleshooting Wiring Problems

Guidance on identifying and resolving issues related to wiring.

Normal Operation Patterns

Describes normal operational patterns of modem indicators and lights.

Startup Sequence Patterns

Details the indicator light patterns during the modem's startup sequence.

Telephony Startup Sequence

Specific light patterns during the telephony modem's startup process.

Cable Modem Startup Sequence

Specific light patterns during the cable modem's startup process.

Using the Cable Modem Web Manager

Web Manager Menu Links

Overview of the main menu and sub-menu options in the Web Manager.

View Network Connection Status

How to access and interpret network connection status information.

Status Screen Details

Information displayed on the Status screen regarding channels and MAC addresses.

Hardware and Firmware Versions

How to view the hardware and firmware versions of the cable modem.

Event Log Screen

Accessing and understanding the event log for modem activity.

Registration Status (CM State)

Checking the registration status and connectivity details of the modem.

CM Feature Screen

Options available on the CM Feature screen, such as LED control.

Logging Settings

How to change the password for the Web Manager login.

Logout

Procedure for logging out of the Web Manager interface.

Troubleshooting

Power Light Issues

Steps to resolve the problem where the cable modem's power light is off.

Cannot Access Internet

Solutions for when you are unable to connect to the internet.

Cannot Access Internet via Ethernet

Troubleshooting steps for internet access issues when using an Ethernet connection.

Slow Internet Access

Causes and solutions for experiencing slow internet speeds.

No Dial Tone

Steps to diagnose and fix issues with no dial tone on telephone lines.

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