Video OK / No Audio
If you can view the TV picture but get no audio, you should check the following:
Please check that the WAVE sound is not muted or volume too low in the
Windows Volume Control dialog. (Double-click on the speaker icon in the
system tray.)
Also check the sound is not muted or volume too low in the Windows Volume
Control dialog. (Double-click on the speaker icon in the system tray.)
Sometimes updating the sound card driver from vendor or TV card’s driver and
application may help as well.
Why can’t I playback the recorded video?
The usual reason for this problem is conflict with some CODEC software, such
as Nimo, K-Lite, and Stormcodec. This kind of software forces applications to
use their CODEC for play back. Therefore, the recorded file cannot be played
since an incompatible CODEC is being used for playback. Uninstalling the
CODEC software will help. Also reinstalling DirectX usually solves the problem.
(See our website for how to reinstall DirectX)
Why does the remote control fail?
The remote control sensor, which is plugged into the TV card, may be loose.
Please unplug it and plug it in again. You should also check the batteries of the
remote control. Do not use rechargeable batteries.
Verify that the IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows “No Device,” your drivers may not be not properly installed.
Please remove ComproDTV 4.5 using "Add/Remove programs" in the Control
Panel and reinstall it.
Some devices may emit the IR signals. Please check if there are any
microwaves or lights that may be doing this. And make sure as few cables as
possible are crossing the IR receiver.
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