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Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Malfunction table
Area Cleaning agents
Appliance front Hot soapy water:
Clean with a dish cloth and dry with a
soft cloth. Do not use glass cleaners or
metal or glass scrapers for cleaning.
Appliance front with
stainless steel
Hot soapy water:
Clean with a dish cloth and dry with a
soft cloth. Remove flecks of limescale,
grease, starch and albumin (e.g. egg
white) immediately. Corrosion can form
under such residues. Special stainless
steel cleaning agents can be obtained
from the after-sales service or from spe-
cialist shops. Do not use glass cleaners
or metal or glass scrapers for cleaning.
Cooking compart-
ment
Hot soapy water or a vinegar solution:
Clean with a dish cloth and dry with a
soft cloth.
If the oven is very dirty: Do not use oven
spray or other aggressive oven cleaners
or abrasive materials. Scouring pads,
rough sponges and pan cleaners are
also unsuitable. These items scratch the
surface. Allow the interior surfaces to
dry thoroughly.
Recess in cooking
compartment
Damp cloth:
Ensure that no water seeps through the
turntable drive into the appliance inte-
rior.
Wire racks Hot soapy water:
Clean using stainless steel cleaning
agent or in the dishwasher.
Door panels Glass cleaner:
Clean with a dish cloth. Do not use a
glass scraper.
Seal Hot soapy water:
Clean with a dish cloth, do not scour. Do
not use a metal or glass scraper for
cleaning.
Area Cleaning agents
Problem Possible cause Remedy/information
The appliance does not work. Faulty circuit breaker. Look in the fuse box and check that the cir-
cuit breaker for the appliance is in working
order.
Plug not plugged in. Plug in the plug.
Power cut Check whether the kitchen light works.
The appliance does not work. @
appears in the display panel.
Childproof lock is active. Deactivate the childproof lock (see section:
Childproof lock).
‹:‹‹ and 0 are in the display panel. Power cut Reset the clock.
The microwave does not switch on. Door not fully closed. Check whether food residue or debris is
trapped in the door.
It takes longer than before for the
food to heat up in the microwave
The selected microwave power level is too
low.
Select a higher power level.
A larger amount than usual has been placed
in the appliance.
Double the amount = almost double the
cooking time.
The food was colder than usual. Stir or turn the food during cooking.
Turntable grates or grinds. Dirt or debris in the area around the turntable
drive.
Clean the rollers under the turntable and the
recess in the oven floor thoroughly.
A particular operating mode or
power level cannot be set.
The temperature, power level or combined set-
ting is not possible for this operating mode.
Choose permitted settings.
“‚ appears in the display panel. The thermal safety switch-off function has
been activated.
Call the after-sales service.
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