TROUBLE SHOOTING
Trouble shooting
The cooktop cannot
be turned on.
Make sure the cooktop is connected
to the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls
are unresponsive.
Unlock the controls. See section
‘Using the hob’ for instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching
the controls.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is being
scratched.
Rough-edge cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Maintenance and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a low
humming noise
when used on a high
heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise should
quieten down or disappear
completely when you decrease the
heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into your
induction hob has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned the induction
hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
Pans do not become
hot and appears in
the display.
The induction hob cannot
detect the pan because it is
not suitable for induction
cooking.
The induction hob cannot
detect the pan because it is
too small for the cooking
zone or not properly
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
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