Cooler Master CMStorm Trooper - Warranty Claim Procedures

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9 BY COOLER MASTER
Warranty Information:
If the goods is found with reasonable defect within the period of (refer to Table A.,) starting on the first day of
purchase (with proof of invoice), this is what you must do, to claim the warranty from the above address.
Procedures:
1. Consumers should return to the shop where he/she has bought the goods, After confirming with the shop with a
valid invoice, they may approach the distributor for RMAclaim.
2. After confirmed by the distributor that the goods was damaged due to natural causes, replacement and repair will
be done by distributor (including brand new or refurbished goods)
3. All faulty goods must return to the distributor, expenses for returning the faulty goods will be covered by the
consumer, and distributor will cover the cost involved in the transporting of parts or repaired goods to the consumer.
Regarding all the expenses incurred in making the claim, and this is how you would claim:
1. Within the valid warranty date, starting from the first day of issuing invoice, Retail shops will assist in confirmation
with distributor for the consumer for the following.
A. If the damage was caused by the consumer, then the consumer should cover all expenses in fixing the product,
if the product still can't be fixed, we would suggest consumer in buying a brand new product.
B. Product defect caused under natural use, expenses will be covered by the distributor.
2. Faulty products with expired warranty dates, we would suggest consumer to purchase a brand new products,
without undergoing for repairs.
Table A:
Cooler Master Products
Please check your user manual for the exact warranty period terms for products that are not shown below.
Chassis
All Chassis Series
(Only Electronic Parts)
2 years
C+P ( Chassis + PSU ) 1 year