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13
TROUBLESHOOTING
Symptom Check Measures to take
The water
tastes odd.
• Did you clean the internal water tank? Clean the internal water tank.
• The water ltration device has not been
used for a long time.
Get rid of the stored water and clean the
internal water tank.
• Is it time to replace the lter? Request a lter replacement.
No water is
emitted.
• Is the water supply cut or is the water
supply valve closed?
Open the main water supply valve.
• Was the lter not replaced at the
correct time?
Request a lter replacement.
The amount
of ltrated
water has
suddenly
decreased.
• Is it time to replace the lter? Request a lter replacement.
• Is the power connected?
Check if the power cord is plugged
into a 220 V~ 60 Hz wall outlet.
• Did you close the main water supply valve?
Open the main water supply valve.
• Did the temperature of the feed water drop
suddenly?
If the water temperature has decreased,
the amount of ltrated water decreases.
No cold water
is emitted.
• Is the cold water lamp lit?
Turn the cold water function on by
pressing the cold water button.
• Is the power saving function turned on?
If the power saving function is turned
on, the water may not be as cold as
usual.
• Was the cold water lamp lit?
Press the cold water button.
• Did you close the main water supply valve?
Open the main water supply valve.
• Is the back of the water ltration device to
close to the wall?
Please keep a distance of at least 10
cm between the back of the water
ltration device and the wall.
No
hot water is
emitted.
• Is the hot water lamp lit?
Turn the hot water function on by
pressing the hot water button.
• Is the power saving function turned on?
If the power saving function is turned
on, the water may not be as hot as
usual.
• Did you close the main water supply valve?
To prevent the heater from over-heating,
the heater function will not work if the water
level is low.
Open the main water supply valve.
• Is the hot-warm water control dial turned to
the warm water position?
If the hot-warm water control dial is turned
to the warm water position, warm water is
emitted.
Turn the dial to the right-most position.
The water filtration device may operate abnormally because the user is unfamiliar with
the product or due to some other reason and not because of a product malfunction.
In such a case, problems can be easily solved without help from the service center by
checking the following. If the problem is not solved after checking the following, please
call the service center.
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