Cowfish Technologies VanConnect - Damaged Goods and Returns Process

Damaged goods
If any goods arrive damaged, please contact Cowsh as soon as possible so
a Return Authority Number can be arranged for the goods to be inspected.
Goods must be returned within a reasonable time. The acceptance of the
goods delivered shall be deemed for all purposes to have taken place 30
days* from the date of delivery.
If a purchaser receives a product that is damaged in transit from Cowsh, the
purchaser should: Refuse to accept delivery of the product; Direct the courier
to “Return goods to sender”; and Notify the Cowsh Customer Service or
Warranty Department immediately.
No goods will be accepted for return until a Return of Goods Authority
Number has been supplied to you. Goods must be returned in the condition
received by you with all original packaging, accessories and/ or manuals.
Returns and repairs
Goods returned for repair or credit will be assessed and repaired or replaced
within a reasonable time. Credits will normally be processed within 14 days*
of your goods being returned to Cowsh’s nominated warehouse. Where
goods have been assessed to be repairable under the manufacturers’
warranty, you may be supplied with details of an authorised repairer. You may
also be provided with an indicative repair and/ or replacement time, which
may vary due to reasons beyond our control, or the repairer’s reasonable
control, such as part availability and incorrect fault description. Cowsh does
not take any responsibility for any repairs and/ or replacements carried out
without our prior written consent.
Where goods are assessed to have been damaged by misuse or accident, no
credit will be issued and no further action will be entered into. Where your
rights under the Australian Consumer Law or any manufacturer’s warranty do
not apply, we may provide you with an indicative cost estimate to repair the
goods.
If a replacement item is required, Cowsh will require the location of the
caravan and owners for the next 14 days to allow for pick, pack and postage.
If the owners are traveling, Cowsh require next major town or city location.
Otherwise, the warranty procedure as in place at present will remain.
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