COX Contour - Page 139

137
Receiver Test
Error Code Message You Should
10.1.15 — Receiver
may have
intermittent
problems retrieving
Guide data
If you do not see program titles and descriptions in the
Guide within 30 minutes, please contact Cox Customer
Service at (866) 961-1207. Reference 10.1.15 when calling.
Wait 30 minutes and see if
program titles and descriptions
are available in the Guide. If
the problem continues, please
contact Cox Customer Service.
10.1.31 — Receiver
may have
intermittent
problems retrieving
Guide data
If you do not see program titles and descriptions in the
Guide within 30 minutes, please contact Cox Customer
Service at (866) 961-1207. Reference 10.1.31 when calling.
Wait 30 minutes and see if
program titles and descriptions
are available in the Guide. If
the problem continues, please
contact Cox Customer Service.
10.1.32 — Receiver
may have
intermittent
problems retrieving
pay-per-view
program data
If you do not see pay-per-view program titles and
descriptions in the Guide, please contact Cox Customer
Service at (866) 961-1207. Reference 10.1.32 when calling.
Contact Cox Customer Service
for assistance.
10.1.10 — Receiver
is unable to
communicate with
the network
Please contact Cox Customer Service at (866) 961-1207.
After entering your account information in the automated
menu, select the “Technical Support” option, then select
“Cable TV”, and finally select the “Box Reset” option. All
receivers may take up to 15 minutes to reset. If the problem
continues, please contact Cox Customer Service to speak
with a representative. Reference 10.1.10 when calling.
Contact Cox Customer Service
for assistance.
10.1.11 — Receiver
is unable to
communicate with
the network
Please contact Cox Customer Service at (866) 961-1207
for assistance. Reference 10.1.11 when calling.
Contact Cox Customer Service
for assistance.
10.1.12 — Receiver
is unable to
communicate with
the network
Please contact Cox Customer Service at (866) 961-1207
for assistance. Reference 10.1.12 when calling.
Contact Cox Customer Service
for assistance.