138
Error Code Message You Should
10.1.13 — Receiver
is unable to
communicate with
the network
Please contact Cox Customer Service at (866) 961-1207.
After entering your account information in the automated
menu, select the “Technical Support” option, then select
“Cable TV”, and finally select the “Box Reset” option. All
receivers may take up to 15 minutes to reset. If the problem
continues, please contact Cox Customer Service to speak
with a representative. Reference 10.1.13 when calling.
Contact Cox Customer Service
for assistance.
10.1.20 — Unable to
test On DEMAND
Please press the On DEMAND button on the remote control
and select a program to play. If you are unable to play
the program, please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 10.1.20 when calling.
Play an On DEMAND program.
If the problem continues, please
contact Cox Customer Service.
10.1.21 — Unable to
test On DEMAND
Please press the On DEMAND button on the remote control
and select a program to play. If you are unable to play
the program, please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 10.1.21 when calling.
Play an On DEMAND program.
If the problem continues, please
contact Cox Customer Service.
10.1.24 — Receiver
is not enabled for
Whole Home DVR
Please contact Cox Customer Service at (866) 961-1207
for assistance. Reference 10.1.24 when calling.
Contact Cox Customer Service
for assistance.
10.1.25 — Receiver
is not enabled for
Whole Home DVR
Please contact Cox Customer Service at (866) 961-1207.
After entering your account information in the automated
menu, select the “Technical Support” option, then select
“Cable TV”, and finally select the “Box Reset” option. All
receivers may take up to 15 minutes to reset. If the problem
continues, please contact Cox Customer Service to speak
with a representative. Reference 10.1.25 when calling.
Contact Cox Customer Service
for assistance.
10.1.26 — Receiver
is not enabled for
Whole Home DVR
Please contact Cox Customer Service at (866) 961-1207.
After entering your account information in the automated
menu, select the “Technical Support” option, then select
“Cable TV”, and finally select the “Box Reset” option. All
receivers may take up to 15 minutes to reset. If the problem
continues, please contact Cox Customer Service to speak
with a representative. Reference 10.1.26 when calling.
Contact Cox Customer Service
for assistance.
10.1.27.1 – Non-Cox
MoCA devices were
detected on your
home network
Please disconnect any MoCA devices not provided by Cox
and run the receiver test again. If the problem continues,
please contact Cox Customer Service at (866) 961-1207.
Reference 10.1.27.1 when calling.
Please disconnect any MoCA
devices not provided by Cox
and run the receiver test again. If
the problem continues, contact
Cox Customer Service.
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