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Troubleshooting Troubleshooting
Q: If the temperature hasn’t reached the set value yet and I press TIMING button, the countdown starts. Is there something wrong?
Q: What are the tips for successful transfers with Artista press?
A: Three things are important for perfect transfers that last:
1. A firm, even surface. Kitchen islands, countertops, or sturdy tables work well. Ironing boards and plastic tables are not sturdy enough for
successful transfers. We also suggest you can use our silicone mat.
2. Use the recommended settings for the iron-on and base material you're using.
3. Make sure you apply firm pressure during transfer.
A: Nothing is wrong. You can press TIMING button at any time without waiting for the temperature to reach the set value. However, please make
sure the temperature reaches at least the minimum recommended setting (see page 10) for your transfer project to be successful.
2. Verify that your machine is set to the recommended settings.
3. Be sure heat has been applied to both the front and the back of the design for the recommended time.
4. Re-touch the front and back of material with heat for an additional 10-15 seconds.
Q: The press temperature goes down when I apply it to the image. Is there something wrong with my machine?
A: The press temperature may fluctuate briefly when placed on the base material after heating. This is due to the difference in temperature
of the heated plate and the base material. Don't worry; the press temperature will quickly return to the selected setting, and your image
adhesion will not be affected.
Q: My machine keeps turning off, and I have to turn it back on. Why?
A: This is the auto-shut off safety feature of Artista press. After 10 minutes of inactivity, the device alerts you by flashing blue power
button light and making a beeping sound and then shuts off. You can press any button to exit the auto shut-off mode.
Q: Do you offer the warranty for your products?
A: Yes, we do offer a one year warranty and free technical support. If you have any questions related to our products, please feel free to
contact us.
Q: When I press MODE button, the screen display shows “000”. Is there something wrong with my press?
A: Three zeroes will be shown on the screen if you are in the mug transfer mode and your MugMate attachment is not connected to Artista
press. If you want to use your MugMate, please make sure it is properly connected to Artista press. Otherwise, press MODE button again
to switch to the default iron mode. Once you do that, zeroes will disappear from the screen.
Q: How hard do I have to press?
A: Some applications call for "light" or “gentle” pressure, while others - for "firm" or “heavy” one. Firm/heavy pressure means to apply your body
weight to press down with both hands (15-40 lbs). Gentle pressure means to use one hand and some body weight (5-15 lbs). In all cases, a
waist-high table is recommended to make it easy to apply the required pressure.
Q: Does the color of the design fade when pressed onto garments?
A: The color may fade if the pressure applied during the transfer is too low, the temperature is not hot enough, or the design has not been
pressed for a long enough time. You may need to try again with the right temperature, time, and pressure.
Q: I followed the instructions, and my iron-on didn’t stick. What happened? How do I get it to work?
A: The most common reasons for your images not sticking:
1. The press did not make full contact with the base material. This could be because of seams, zippers, or anything else that will cause you to
not have a flat surface.
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