M123.x Page 1 of 7 November 7, 2011
SERVICE INFORMATION
M123.0
MODELS AFFECTED: All BevMax 4 Models Date: 11/7/11
MODEL NUMBERS: DN5800-4, DN3800-4
RE: BevMax 4 Excessive Condensation Troubleshooting Tips
Reason: To provide troubleshooting tips for venders that exhibit symptoms of excessive condensation.
Things to do:
1. Is vender placed in a recommended environment for its use?
a. Indoor location, climate controlled?
b. Confirm vender is not placed in direct sunlight or near a heat source.
c. Confirm vender is level.
d. Vender is manufactured to function at 90° F, 65% RH. Conditions outside these parameters will produce
condensation that the vender may not be able to evaporate at a rate faster than it is produced.
2. Was the vender handled as recommended?
a. Moving the DN5800/DN3800 – due to the large size and weight of the Vender, never attempt to move the
Vender with a Hand Truck or Stair Climber. Use a pallet jack or Vender/Cooler Dollies at all times when
moving the Vender.
b. Casters on DN58/DN3800 - due to the large size and weight of the Vender, DO NOT USE casters.
c. Stacking the DN5800/DN3800 - due to the large size and weight of the Vender, DO NOT stack.
d. Due to weight, DN5800/DN3800 machine should never be moved loaded with product.
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