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Troubleshooting Procedures
Problem Possible Cause Solution
6. Control valve stalled in
regeneration.
a. Motor not operating
b. No electric power at outlet
c. Defective transformer
d. Defective PC board
e. Broken drive gear or drive cap
assembly
f. Broken piston retainer
g. Broken main or regenerant
piston
a. Replace motor
b. Repair outlet or use working
outlet
c. Replace transformer
d. Replace PC board
e. Replace drive gear or drive
cap assembly
f. Replace drive cap assembly
g. Replace main or regenerant
piston
7. Control valve does not
regenerate automatically
when REGEN button is de-
pressed and held.
a. Transformer unplugged
b. No electric power at outlet
c. Broken drive gear or drive cap
assembly
d. Defective PC board
a. Connect transformer
b. Repair outlet or use working
outlet
c. Replace drive gear or drive
cap assembly
d. Replace PC board
8. Control valve does not
regenerate automatically but
does when REGEN button is
depressed.
a. Bypass valve in bypass position
b. Meter connection disconnect-
ed
c. Restricted/stalled meter turbine
d. Defective meter
e. Defective PC board
f. Set-up error
a. Put control valve in service
option
b. Connect meter to PC board
c. Remove meter and check for
rotation or foreign matter
d. Replace meter
e. Replace PC board
f. Check control valve se-up
procedure
9. Time of day ashes on and
off.
a. Power has been out for more
than two hours, the transform-
er was unplugged and then
plugged back into wall out-
let, the transformer plug was
unplugged and then plugged
back into the board or the
NEXT and REGEN buttons were
pressed to reset the valve.
a. Reset the time of day
Crusader Pro, Deluxe, & Enhanced Systems Owner’s Manual 2020
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