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Crusader Pro - User Manual

Crusader Pro
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Owner’s Manual
Pro, Deluxe, & Enhanced Systems
2020 Model Year
CrusaderWater.com

Table of Contents

Questions and Answers

  • R
    Ricky PhillipsAug 20, 2025
    Why is my Crusader Water Filtration System using too much salt?
    • T
      Trevor MartinezAug 20, 2025
      Excessive salt usage in your Crusader Water Filtration System can stem from two main causes. First, there might be excessive water in the brine tank; in this case, refer to the troubleshooting steps for ‘Excessive water in brine tank’. Second, the system might be cleaning too frequently. Check your household for excessive or unexpected water usage from sources like leaky toilet fill valves, T&P relief drainage, reverse osmosis processors, humidifiers, or plumbing leaks.
  • D
    dvillanuevaAug 25, 2025
    What to do if my Crusader Water Filtration System is giving salty water to service?
    • S
      Sara VillanuevaAug 25, 2025
      If your Crusader Water Filtration System is delivering salty water, it could be due to several reasons. There might be excessive water in the brine tank (refer to the troubleshooting steps for “Excessive water in brine tank”). The injector might be undersized (verify injector selection) or fouled (remove and clean injector). Also, the brine/slow rinse time setting or the fast rinse time setting might be improper (verify that brine/slow rinse time and fast rinse time corresponds to the proper salt level and amount of resin).
  • M
    Megan GayAug 26, 2025
    Why won't my Crusader Water Filtration System regenerate?
    • P
      Patrick McguireAug 26, 2025
      If your Crusader Water Filtration System isn't regenerating, there could be a few reasons. Check the electrical supply to ensure it's working correctly and that the power outlet is unswitched. Another possibility is an obstructed flow meter; try cleaning or replacing it. Additionally, a damaged PCB or drive motor could be the cause; consider replacing them.
  • S
    Samuel ChavezAug 28, 2025
    Why is there excessive water in my Crusader Water Filtration System brine tank?
    • S
      Sarah WallaceAug 28, 2025
      Excessive water in the brine tank of your Crusader Water Filtration System could be due to several reasons. The system might be failing to draw brine (refer to the troubleshooting steps for “System failes to draw brine”). The brine refill time setting might be improper (verify that brine refill time corresponds to the proper salt level and amount of ion exchange resin and other media). A missing brine refill flow control (verify that flow control is installed and properly sized), a leak from valve to brine tank (clean or replace brine valve), or a damaged brine valve (replace brine valve) could also be the cause.
  • J
    julierussellAug 29, 2025
    How to fix loss of water pressure in Crusader Water Filtration System?
    • S
      stewartsamuelAug 30, 2025
      A loss of water pressure in your Crusader Water Filtration System can be attributed to several factors. Mineral or iron build-up in the resin tank can cause this, so you should clean the resin bed and control valve, increase regeneration frequency, and increase ProGuard dosage rate. Another cause could be plugged lower and/or upper distributors; verify that distributors are free of debris. Also, crushed lower and/or upper distributors (replace distributor(s) - Check for adequate temperature/pressure protection) or resin damaged due to natural attrition or chlorine/chloramine oxidation (replace resin) can lead to this issue.
  • P
    Phillip NguyenSep 1, 2025
    What to do if Crusader Water Filtration System fails to refill brine tank?
    • K
      Katelyn SimonSep 1, 2025
      If your Crusader Water Filtration System isn't refilling the brine tank, the refill time setting might be incorrect; verify that refill time corresponds to salt level and amount of resin. Also, the refill flow control could be plugged, so try cleaning it.
  • D
    Dr. Michael GeorgeSep 2, 2025
    What causes my Crusader Water Filtration System to run continually down the drain?
    • Z
      Zachary NelsonSep 3, 2025
      If your Crusader Water Filtration System is continuously running down the drain, the piston might be stuck in the brine/rinse or backwash position, or the seals/spacers or piston could be damaged. Inspect drivetrain and perform remedial action for each of these potential issues.
  • A
    alexacoleSep 7, 2025
    Why is my Crusader Water Filtration System not displaying the correct time?
    • K
      Kaylee YuSep 7, 2025
      If your Crusader Water Filtration System timer isn't displaying the correct time, it might be plugged into a switched outlet (use uninterrupted outlet). A power outage could also be the reason, in which case you should reset the time of day. A defective PC board may also cause this issue; consider replacing it.
  • C
    Charles BeasleySep 8, 2025
    Why is my Crusader Water Filtration System timer not displaying time of day?
    • C
      Cameron BrownSep 9, 2025
      If the timer on your Crusader Water Filtration System isn't displaying the time of day, first check if the transformer is unplugged and connect the power. If that's not the issue, there might be no electric power at the outlet, so repair the outlet or use a working one. A defective transformer or PC board could also be the cause, so consider replacing them.
  • A
    Amy RichardsonSep 12, 2025
    Why is my Crusader Water Filtration System control valve regenerating at the wrong time?
    • V
      Veronica EllisonSep 12, 2025
      If the control valve on your Crusader Water Filtration System is regenerating at the wrong time, it could be due to a few reasons. Power outages can cause this, so reset the control valve to the correct time of day. Also, the time of day might not be set correctly, so reset it. The time of regeneration might also be incorrect, so reset that as well. The control valve may be set at “on O” (immediate regeneration) or at NORMAL + O, so check the control valve set-up procedure regeneration time option.

Summary

System Features and Benefits

Efficient Operation

Describes system's learning capabilities and water savings.

Upgradeable System Design

Highlights the system's modular upgrade potential for future technologies.

Reliable Performance

Mentions the system's reliable design and composite materials.

Safe Manufacturing

Emphasizes USA craftsmanship and exceeding safety standards.

Simple to Operate

Notes ease of ownership and operation due to advanced manufacturing.

System Components - Pro Model

Control Valve and Computer

Identifies the main control unit with display and buttons.

Monofilament Pressure Vessel

Refers to the outer tank holding the media.

Top Distributor

Component for water distribution at the top of the media bed.

Riser Tube

Tube for water flow through the center of the tank.

Ion Exchange Resin

The primary media for water softening.

Bottom Distributor

Component for water collection at the bottom of the media bed.

System Components - Deluxe Model

Control Valve and Computer

Identifies the main control unit with display and buttons.

Monofilament Pressure Vessel

Refers to the outer tank holding the media.

Top Distributor

Component for water distribution at the top of the media bed.

Riser Tube

Tube for water flow through the center of the tank.

Activated Carbon Media Blend

Media for filtering chlorine and organic contaminants.

Ion Exchange Resin

The primary media for water softening.

Clarifying Media

Media for filtering fine particles.

Gravel Underbedding

Layer supporting the media beds.

Bottom Distributor

Component for water collection at the bottom of the media bed.

System Components - Enhanced Model

Control Valve and Computer

Identifies the main control unit with display and buttons.

Monofilament Pressure Vessel

Refers to the outer tank holding the media.

Top Distributor

Component for water distribution at the top of the media bed.

Riser Tube

Tube for water flow through the center of the tank.

ChlorZorb Carbon Media Blend

Specialized media for chlorine and organic contaminant removal.

Anion Exchange Resin

Resin for removing negatively charged ions.

Cation Exchange Resin

Resin for removing positively charged ions.

Clarifying Media

Media for filtering fine particles.

Gravel Underbedding

Layer supporting the media beds.

Bottom Distributor

Component for water collection at the bottom of the media bed.

Your Responsibilities as an Equipment Owner

Water Pressure Regulator Requirements

Requirement for a pressure-regulating device not exceeding 75 psi.

Power Protection Needs

Need for unswitched supply and surge protection.

Salt Usage Guidelines

Guidance on using high-quality salt.

ProGuard Reservoir Maintenance

Importance of keeping the ProGuard reservoir full.

Periodic Media Replacement

Notes that system media requires periodic replacement.

ProGuard System Function

ProGuard Benefits and Purpose

Lists benefits like cleaning resin and preventing bacteria.

Cleaning and Disinfection Procedures

Recommended Cleaning & Disinfection Schedule

Chart for monthly cleaning intervals based on home size and water hardness.

System Control and Operation Overview

Normal Operating Mode Display

Describes the display information in normal operation.

Flow Meter Functionality

Explains the flow meter's function and display.

Power-Failure Handling Mechanism

How the system handles power outages and time resets.

Critical Software;Hardware Failure Indicators

Indicates when to call for service due to errors.

System Control and Operation Modes

Cleaning;Regeneration Cycle Steps

Explains the regeneration cycle steps and variations.

Antibacterial Deep Cleaning Process

Details the periodic antibacterial cleaning cycle.

Water Hardness Measurement

How Water Hardness is Measured

Explains measurement units (Grains per Gallon) and hardness levels.

Water Softening Process Explained

Ion Exchange Process Mechanism

Describes the chemical exchange of ions for softening.

Warnings and System Operational Requirements

Installation Requirements Checklist

Lists minimum/maximum parameters for installation.

General Safety Precautions

General warnings about water quality, shock, and professional installation.

System Installation and Startup Guidelines

Installation Steps Overview

Step-by-step guide for installing the system.

Programming Mode Entry

Instructions for entering programming and initiating cycles.

Control Valve Operating Parameters and Warnings

General Warnings and Precautions

Crucial warnings about hydrocarbons, product usage, and plumbing.

System Installation Procedures

Bypass Valve Operation Guide

Details the four positions of the bypass valve.

Drain Line Installation and Routing

Guidance on connecting and routing the drain line.

System Installation Procedures

Drain Line Installation Details

Instructions for installing the 5/8" poly tube drain line.

Brine Tank Connections and Assembly

How to assemble the brine tank and connect the brine line.

Brine Tank Overflow Precautionary Measures

Warning about connecting the overflow line to prevent water damage.

Control Valve Initial Programming

Instructions for initial setup and time setting.

System Settings and Configuration

Setting Current Time of Day

Step-by-step guide to setting the hour and minutes.

Adjusting Hardness, Regeneration Frequency, and Time

Configuration for hardness, days between regenerations, and regeneration time.

System Settings and Unit Startup

Setting Regeneration Minutes

Steps to set the minutes for the regeneration time.

Setting Backlight Operation

Configuration for the display backlight.

Initial Startup Sequence Steps

Steps to follow after installation for initial operation.

Sanitizing the System Procedure

Procedure for sanitizing the system with chlorine bleach.

Maintenance Wrench and Bypass Valve

Bypass Valve Operation Details

Detailed explanation of the bypass valve's four positions.

Service Instructions - Drive Assembly

Drive Assembly Component Description

Description of the drive assembly components.

Drive Bracket Removal Procedure

Steps for removing the drive bracket from the drive back plate.

Drive Gear Cover Removal Steps

Instructions for removing the drive gear cover.

Service Instructions - Piston and Spacer Stack

Drive Cap Assembly, Piston Operation

How components move the piston.

Spacer Stack Assembly Description

Description of the spacer stack assembly and its seals.

Service Instructions - Injector and Meter

Injector Cap, Screen, and Injector Details

Details on injector components and their function.

Refill Flow Control Assembly Explanation

Explanation of the refill flow control assembly.

Water Meter Functionality

Description of the water meter and its operation.

System Parts - Front Cover and Drive Assembly

Front Cover and Drive Assembly Parts List

List of parts for the front cover and drive assembly.

Drive Cap Assembly Parts List

List of parts for the drive cap and piston assembly.

Injector Parts List

List of parts for injector components.

System Parts - Water Meter and Drain Line

Water Meter and Meter Plug Parts List

List of parts for the water meter and meter plug.

Drain Line Parts List

List of parts for the drain line assembly.

Brine Refill Parts List

List of parts for the brine refill assembly.

System Parts - Elbows and Bypass Valve

Elbow Assembly Parts List

List of parts for the elbow assembly.

Bypass Valve Parts List

List of parts for the bypass valve.

Optional Fittings List

List of additional optional fittings available.

ProGuard Feeder Unit

ProGuard Feeder Description

Description of the ProGuard automatic drip feeder.

System Troubleshooting - Water Quality

Hard (untreated) Water to Service Causes and Solutions

Lists causes and solutions for hard water issues.

System Fails to Regenerate Causes and Solutions

Lists causes and solutions for regeneration failures.

System Troubleshooting - Water Pressure and Flow

Loss of Water Pressure Causes and Solutions

Lists causes and solutions for reduced water pressure.

System Runs Continually Down the Drain Causes and Solutions

Lists causes and solutions for continuous draining.

Loss of Media Through Drain Line Causes and Solutions

Lists causes and solutions for media loss.

System Troubleshooting - Brine Tank Issues

System Fails to Draw Brine Causes and Solutions

Lists causes and solutions for brine draw failure.

Excessive Water in Brine Tank Causes and Solutions

Lists causes and solutions for excess brine tank water.

System Troubleshooting - Salt and Refill Issues

System Uses Too Much Salt Causes and Solutions

Lists causes and solutions for excessive salt usage.

Salty Water to Service Causes and Solutions

Lists causes and solutions for salty water output.

System Fails to Refill Brine Tank Causes and Solutions

Lists causes and solutions for brine refill failure.

Troubleshooting Procedures - Timer and Error Codes

Timer Issues and Solutions

Addresses timer display problems.

Water Flow Issues and Solutions

Troubleshooting for no softening/filtering.

Regeneration Timing Issues and Solutions

Addresses regeneration at wrong times.

Error Codes and Their Solutions

Explains specific error codes and solutions.

Troubleshooting Procedures - Control Valve Operation

Control Valve Stalled in Regeneration Troubleshooting

Causes and solutions for regeneration stall.

Regeneration Button Operation Troubleshooting

Troubleshoots manual/automatic regeneration.

Time of Day Flashing Indicator Troubleshooting

Addresses the flashing time of day indicator.

Statement of Limited Product Warranty

Warranty Coverage Details and Duration

Outlines the terms and duration of the limited warranty.

Warranty Conditions and Exclusions

Details warranty voiding conditions and exclusions.

No Liability for Consequential Damages

Disclaimer regarding consequential or incidental damages.

ProGuard Warranty Extension Information

Information on extending the warranty by using ProGuard.

Hard Water Cost Analysis

Items Affected by Hard Water Costs

Lists costs associated with hard water for various household items.

Total Costs vs. Soft Water Savings

Compares hard water costs with soft water savings.

Crusader Pro Specifications

General IconGeneral
BrandCrusader
ModelPro
CategoryWater Filtration Systems
LanguageEnglish