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process stops, an error message is displayed in the main window of the LCD
display and the offending note is placed on top of the stack in the output. Remove
this note, make your decision or place the note on top of the hopper and restart the
counting by pressing START/RESET. There are three groups of error
messages. An error related to damaged or possibly falsified note is a recoverable
error. The offending note is not added to the total and its value not considered.
The second line of the error message reads ‘Check again’. Pressing
START/RESET will continue counting. If the error message read ‘Restart’ in the
second line, the machine is out of sync and lost the count of the number of notes.
That happens with the following error messages: ‘Double notes’, ‘Jam’ and Chain
notes’. In this case, check the last notes for the problem displayed. With double
note, some notes might stick together, or the edges are severely damaged and the
machine cannot separate them. After checking place all notes from the stacker
back on the hopper and count again. In adding mode, pressing CLR clears the last
counted batch before the error occurred.
Display / Error Messages
The Dolphin displays error messages to inform you about the status and the
required action after rejecting dubious notes. If notes cannot be identified or
verified properly the machine stops and informs the user to take the top note
from the stacker and to place it back on the hopper. By doing so, the final result
is not affected. If the note is rejected several times, the user shall check it to
decide if it is a genuine or a counterfeit note.
Under certain circumstances, especially with old, dirty or sticky notes, the
counting can get out of sync. In this case the display informs the user to take all
the notes from the stacker and to count them again. It is advisable to check the
top notes in the stacker for damages that caused the problem.
There are three types of errors. If the machine can recover from an error or
suspected fake note detection the cause for the message is displayed together
with ‘Check again’ to indicate that the last note from the stack shall be checked
manually or added to the hopper for another automatic checking. The accrued
balance is not affected, and the offending note is not counted.
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