Customatic THE INDEPENDENCE CUSIN01 - Warranty and Registration

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Warranty and Registration
LIMITED WARRANTY: Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic®”) warrants to the original retail purchaser for
the time periods stated herein that the Independence® Bed
system purchased from an authorized reseller of genuine
Customatic® products is merchantable and free of defects
and materials and is t for the purpose of residential, non-
hospital bedding. This warranty applies only to genuine
Customatic® products, and without limiting the foregoing,
does not apply to power cords or other accessories supplied
by the seller or other parties.
2-Year Period for Labor: During the rst 2 years of an
applicable warranty period, labor for warranty repairs will
be provided at no cost to the consumer. After that period,
unless otherwise agreed in writing by Customatic®, costs of
labor for warranty service and repairs will be the consumer’s
responsibility.
2-Year Period for All Components: The warranty
period is 2 years for the bed frame, all components and
parts, including, without limitation, electronics, electrical
components, drive motors, WiFi module, power supply and
power cords, and massage motors.
10-Year Period for Bed Frame: The warranty period is
10 Years, prorated for the bed frame, dened as follows:
the metal structure of the Independence® bed system
only, and specically does not include its cover, side rails,
decking or legs, or other attachments thereto, such as
actuator lift motors, control box, WiFi modules, power supply,
power cords, control box or other electrical or mechanical
components. For years 3 through 10, the warranty will be
reduced by one-eighth (1/8) for each year beyond the second
year.
10-Year Warranty Period for Foam Mattress: The foam
mattress and cover are warranted against defects in material
and workmanship for a period of 10 years under normal use.
Our warranties do not cover transportation and inspection
costs; height of mattress; stains, soiling, uid penetration,
tears or burns; comfort preference; and recovery time of
memory foam.
Start of Warranty Period: The warranty periods stated
above will commence on the date of the rst retail purchase
of the Independence® Bed system from an authorized
Customatic® reseller, provided that proof of purchase and
warranty registration occur within the time and in the manner
set forth below. In the case of replacement parts provided by
Customatic, the warranty will apply to the original warranty
period and will not extend beyond such period.
IMPLIED WARRANTY DURATION: All applicable
warranties implied by law shall be limited in duration
to the respective time periods stated below for express
warranties of particular components.
EXCLUSIONS FROM WARRANTY: Loss, damage,
malfunctions or other defects caused in whole or in part
by any one or more of the following are not covered by
any warranty and neither Customatic nor the seller shall
be responsible for them: ordinary wear and tear; damage
not directly caused by a defect covered by this express
warranty; failure to comply with this user Manual and/or any
other user instructions issued by Customatic for use and
maintenance, including without limitation, weight limits and
operation; modications not performed by Customatic; use of
any parts, components, or accessories that are not supplied
by Customatic for the specic product and installed by an
authorized Customatic service provider; use of the product
for purposes or in a manner not expressly intended by
Customatic as described in this Manual or any other misuse
or abuse; storage or use outside of home or other exposure to
the elements; dampness; or transportation or other handling
by anyone other than Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and
exclusive remedy for any item which fails to conform
to warranty shall be, at Customatic’s option, either
repair or replacement of the defective item. Customatic
may require reasonable evidence of the existence of a
defect, and Customatic customer service sta󰀨 will discuss
specic requirements with the purchaser based on the
defects identied by the purchaser. Replacement parts
will be provided at no cost to the purchaser, provided that
the defective parts are delivered to Customatic, unless
Customatic instructs otherwise in the claims process (see
below). Subject to advance approval by Customatic, it will
also pay reasonable shipping costs for returns requested by
LIMITED WARRANTY