©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
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LIMITED WARRANTY AND CONNECTED
EQUIPMENT GUARANTEE CONT.
How Do You Open A Connected Equipment Claim?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400,
Shakopee, MN 55379, or send us an e-mail message to claims@cpsww.com for instructions, within 10
days of the occurrence.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected
Equipment. Have information on all applicable insurance or other resources of recovery/payment that
are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated purchase receipt (or other proof of the original purchase) for the Cyber
Power unit and connected equipment. You also need to provide a description of the damage to your
connected equipment.
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a
repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower
provides to you. Show the Claim Number on the shipping label or include it with the product. You must
prepay all shipping costs, you are responsible for packaging and shipment, and you must pay the cost
of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's
expense, or, if CyberPower is unable to or decides not to repair or replace the Product (if defective) within
a reasonable time, CyberPower will refund to you the full purchase price you paid for the Product (purchase
receipt showing price paid is required).
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
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