Cybex VR1 Owner’s Manual
Customer
Service
Page 3-3
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage - Upon receipt of your shipment, check all items carefully. Any damage seen
with a visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to
do so will result in the carriers refusal to honor your damage claim. The carrier will provide you
with the required forms for fi ling such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but
notices later must be reported to the carrier as soon as possible. Upon discovery of the
damage, a written or phone request to the carrier asking them to perform an inspection of the
materials must be made within ten days of the delivery date. Keep all shipping containers and
packing materials as they will be needed in the inspection process. The carrier will provide you
with an inspection report and the necessary forms for fi ling a concealed damage claim.
Concealed damage claim is the carrier’s responsibility.
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