5.2.3 Other notes
√ Due to the differences in products purchased in different countries,
returns and warranty services will vary during the warranty period. For more
information, please consult 400-008-8306.
√ When sending the product to czi, you shall bear the postage in advance.
√ The user shall send the problem product back. After receiving the prob-
lem machine, czi Authorized Agent or czi After-sales Service Center shall
carry out fault detection on the product to determine the responsibility for
the problem. In case of quality defect of the product, czi shall be responsible
for the detection cost, material cost, labor cost and express cost.
√ If the tested product does not meet the conditions for free repair, the
customer may choose to pay for repair or mail it back.
√ If the problem of the machine is not covered by the warranty (such as
man-made damage to the machine), we will charge the corresponding
inspection fee, replacement part fee, test fee, labor fee and express fee
according to the specific problem.
√ Please note that product maintenance may result in data loss. Please
back up your data first.
√ Please do not send back the seriously damaged batteries such as broken
battery core, bump, leakage, etc. If they have been sent back, our company
will discard these batteries and do not return them.
√In view of the product version difference, the product does not support
global warranty. Warranty service can only be provided in the regional repair
center designated by Smart. If the repair is required in the designated repair
center in the non-purchased area, czi will handle it as appropriate according
to the local inventory situation, and only provide compensable service.
√ In case of incorrect address provided by the customer or refusal of the
addressee, the customer shall be responsible for the losses arising there-
from.
√ If the express delivery cannot be delivered or rejected and returned to czi,
czi will take care of it and the storage fee shall be calculated from the date of
return. As the storage environment has corresponding requirements, inquiry
400-008-8306 for detail storage fee charge. When the storage fee is equiva-
lent to the residual value of the product, czi will have the right to dispose of
the product; (calculation method of product residual value: residual value=-
original selling price-current maintenance cost)
√ If the products are sent back from abroad without the consent of czi, the
customs duties and customs clearance expenses arising therefrom shall be
borne by the customer.
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