D-Link DHP-W312AV - Troubleshooting

DHP-W312AV
4
ENGLISH
Step 3:
From the landing page, start the Setup Wizard for Powerline Connection and use the wizard’s on-screen
instructions to easily set up your network.
TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. WHY AM I UNABLE TO ACCESS THE WEB-BASED CONFIGURATION UTILITY?
• When entering the IP address of the D-Link DHP-W312AV (192.168.0.50), you are not
connecting to a website on the Internet or have to be connected to the Internet. The device has
the utility built-in from the factory. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser.
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a
solid link light, try using a different cable or connect to a different port on the device if possible.
2. WHY CAN’T MY DHP-W312AV FIND MY PRE-EXISTING POWERLINE DEVICE?
• Be sure you are plugging each directly into a wall outlet. Plugging into anything else may slow
or stop the connection.
• The electrical wiring must have a direct connection. For example, Powerline connections may
not be available across a street or to different units in an apartment building.
3. MY CONNECTION IS ERRATIC AND SOMETIMES CUTS OUT OR IS SLOW, WHY?
• Try to keep nearby outlets free of other devices, especially chargers and hair dryers, to minimize
electrical interference.
4. HOW DO I FIND MY WIRELESS NETWORK? CAN I CHANGE THE NAME?
• You can fi nd the Wi-Fi name (SSID) and password on the Wireless Confi guration Card.
Common names and passwords like dlink or password are avoided for security purposes.
• You can change your wireless settings by navigating a web browser to
http://dlinkap.local.
or
http://192.168.0.50
and then entering the
Wireless Settings
under
Setup
.
5. CAN I USE MORE THAN ONE POWERLINE DEVICE AT A TIME?
• Yes you can! D-Link offers a host of Powerline devices that include adapters, extenders, and
routers.