8
Troubleshooting
Quick Tips
If you are unable to connect to the Internet try these quick tips:
• Restart the modem router. Turn o the power, leave for 5 minutes and
then turn the power and the modem router back on. Once the LED
lights on the modem are green, open your browser to connect to
the Internet.
• Alternatively, isolate the modem router. Remove all equipment
connected to the line (including your splitter, telephone and any other
equipment) except your modem router. Then restart the modem
router and connect it to your computer via an ethernet cable. Once
the lights are on, try to connect to the Internet.
• If you are still unable to connect to the Internet, remove your ethernet
cable and attempt to connect wirelessly through Wi-Fi™. (If you have
a successful Wi-Fi™ connection you may have a malfunctioning
ethernet cable. In this case, contact ACN Technical Support for further
assistance.)
If you have tried all of the above, rebooted your device and still cannot
connect to the internet, please contact ACN Technical Support on
1300 881 778, Monday-Sunday 8am-8pm AEST.
Dead-On-Arrival (DOA) and Early Life
Failure (ELF)
We will arrange to replace your D-Link® Wireless modem router (“Product”)
if it fails within 14 days from the date of purchase. This period is the Dead
on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty
Claims section to learn how to make a claim in these circumstances. If the
Product fails outside the DOA/ELF period, please also refer to the Warranty
section of this guide.