D-Link DWR-920 - Troubleshoot Manual

Ask the experts
DWR-920 - Wireless N300 4G LTE Router
eu.dlink.com
How can I get further support from D-Link?
Contact D-Link support here - https://eu.dlink.com/uk/en/
support/contact
Visit the product page on the D-Link website for latest
firmware, and instruction manuals
Warranty period and how to get warranty support?
D-Link products come with a standard 2 year Warranty, unless
otherwise specified
Contact D-Link support here - https://eu.dlink.com/uk/en/
support/contact
Where can I find firmware updates and additional
product documentation?
Visit the product page on the D-Link website for latest
firmware, and instruction manuals Contact D-Link support
here - https://eu.dlink.com/uk/en/support/contact
Do I need to have a SIM card to get Internet connection?
Yes, A data sim is required
Compatible SIM card size standard and eSIM support?
Standard mini sim
Which carriers are supported by this product?
This device is supplied unlocked and will support any UK
Carrier. Please ensure the device is upgraded to the latest
firmware for maximum compatibility
Is a data only SIM card needed or will a data + voice +
message plan work as well?
A data only sim card is fine to produce a 4G network
Can this product support carries from other countries?
Yes, please check the support frequencies below;
• LTE Bands:
• Release 10, Cat 4: Band 1/3/5/7/8/20/38/40
• Pentaband UMTS/HSPA/HSPA+/DC-HSPA+
• Bands 1/5/8 (850/900/2100)
• Quadband GSM/GPRS/EDGE
• 850/900/1800/1900
Can this product support carries from other countries?
Yes, please check the support frequencies below;
• LTE Bands:
• Release 10, Cat 4: Band 1/3/5/7/8/20/38/40
• Pentaband UMTS/HSPA/HSPA+/DC-HSPA+
• Bands 1/5/8 (850/900/2100)
• Quadband GSM/GPRS/EDGE
• 850/900/1800/1900
Why am I getting slower speed with this product than
with the mobile phone?
If you have one of the latest mobile phones, it will often have
a higher Cat standard than that of a mobile phone, so the
speeds attainable are higher.
Creating a hotspot, will cause your device to be unusable as a
phone during this period, as answering a call will interrupt the
hotspot and will cause the battery to discharge quite rapidly.
How can I improve the 4G signal by finding a better
placement of the product?
Yes, 4G/5G signals are often strongest outside, so positioning
your device near a window is optimal.
Once the device is setup, we recommend running a few
speedtests to find the best position within your home (www.
speedtest.net)
Does geographical location have an impact on the speed
of the 4G connection?
Yes, before purchasing a 4G router/hotspot, please check the
availability of 4G/5G in your local area, to better ascertain the
signal strength available.
OFcom provides a checker here - https://www.ofcom.org.uk/
phones-telecoms-and-internet/advice-for-consumers/advice/
ofcom-checker.
Does this product offer L2TP over IPSEC VPN support?
Yes
Does this product offer port forwarding option?
Yes, this can be set up via your browser
Is bridge mode / Modem only mode available?
No, the device does not have a built-in ADSL/VDSL modem.
How many users / devices can be connected to this
product?
The max. number of connected devices to this unit depends
on the bandwidth needed by each device, signal strength
and environment
It is generally accepted that 10 devices is a good limit per
device
Will the device fall back to the original connection?
No the product will require a restart in order to continue on
the primary WAN.
Turn the power button to “off” for 10 seconds then turn back
on to begin normal operation.

D-Link DWR-920 Specifications

General

Ethernet WAN	-
WAN connection type	RJ-45
Wi-Fi band	Single-band (2.4 GHz)
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
WLAN data transfer rate (max)	- Mbit/s
WLAN data transfer rate (first band)	2400 Mbit/s
Networking standards	IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.3i, IEEE 802.3u
Ethernet LAN interface type	Ethernet
4G standard	LTE
2G standards	EDGE, GPRS, GSM
3G standards	DC-HSPA+, HSPA, HSPA+, UMTS
GSM bands supported	850, 900, 1800, 1900 MHz
UMTS bands supported	850, 900, 2100 MHz
USB port	No
Ethernet LAN (RJ-45) ports	2
Security algorithms	64-bit WEP, 128-bit WEP, WPA, WPA2, WPS
Product type	Portable router
Product color	Black
LED indicators	LAN, Power, WLAN
Certification	CE
Storage temperature (T-T)	0 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	0 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Harmonized System (HS) code	85176990

Weight and Dimensions

Depth	43.5 mm
Width	121 mm
Height	117.3 mm
Weight	205 g

Summary

D-Link Support and Product Information

Contact D-Link Support

Provides contact details and website link for D-Link support.

Warranty Period and Support

Details the standard 2-year warranty and how to claim support.

Firmware and Documentation

Guides users to the D-Link website for firmware and documentation.

SIM Card Requirement

Confirms a data SIM is required for internet connection.

SIM Card Size and eSIM Support

Specifies the SIM card size as standard mini-SIM.

Carrier Support

States the device supports any UK carrier if firmware is updated.

Data-Only SIM vs. Data+Voice SIM

Confirms a data-only SIM is sufficient for a 4G network.

International Carrier Support

Lists supported LTE, UMTS, and GSM bands for international use.

4 G Signal and Speed Optimization

Mobile Phone Speed Comparison

Explains speed differences due to mobile phone Cat standards.

Improving 4 G Signal Placement

Suggests positioning the device near a window for optimal signal.

Geographical Location Impact

Emphasizes checking local 4G/5G availability and provides an OFcom checker link.

Advanced Features and Connectivity

VPN Support

Confirms support for L2TP over IPSEC VPN.

Port Forwarding Option

Confirms port forwarding is available via browser setup.

Bridge;Modem Mode Availability

States bridge/modem mode is not available as it lacks an ADSL/VDSL modem.

Maximum Connected Devices

Recommends a limit of 10 devices based on bandwidth and signal strength.

Connection Fallback and Restart

Explains a restart is required to restore the primary WAN connection.

Product Usage and Configuration

Automatic Reconnection

Confirms automatic reconnection when signal is available.

Failover Solution Capability

States this product is not a failover solution, suggesting other models.

Gaming Performance

Recommends speed and ping tests for gaming performance.

Caravan Usage

Confirms usability in a caravan and mentions the 5v adaptor.

Wall Mounting

Confirms the product can be wall mounted.

DSL;Fibre Modem Connection

Confirms connection to xDSL modems via WAN port, guides to admin page.

Connected Device Types

Any product compliant with Wi-Fi standards can connect.

Dynamic DNS Provider Support

Supports all providers via 'custom DNS provider settings'.

External Antenna Replacement

Confirms external antennas are detachable for replacement.

External Antenna Connector Type

States SMA Standard type connectors are used for antennas.

Disabling Wi-Fi

Confirms Wi-Fi can be disabled via device settings.

2.4 GHz and 5 GHz Wi-Fi Bands

States the device only supports 2.4GHz, not 5GHz.

Ethernet Ports and Speed

Details two 10/100/1000 Ethernet LAN ports and an optional WAN port.

Wireless Range Extender

Suggests contacting support for range extender recommendations.