8 | Troubleshooting
User reference guide
50
EWAA011~016DA + EWYA009~016DA
Packaged air-cooled water chillers
and packaged air to water heat pumps
4P620246-1B – 2023.11
8 Troubleshooting
Contact
For the symptoms listed below, you can try to solve the problem yourself. For any
other problem, contact your installer. You can find the contact/helpdesk number
via the user interface.
1 Go to [8.3]: Information > Dealer information.
8.1 To display the help text in case of a malfunction
In case of a malfunction, the following will appear on the home screen depending
on the severity:
▪ : Error
▪ : Malfunction
You can get a short and a long description of the malfunction as follows:
1 Press the left dial to open the main menu and go to
Malfunctioning.
Result: A short description of the error and the error code is
displayed on the screen.
2 Press in the error screen.
Result: A long description of the error is displayed on the
screen.
8.2 To check the malfunction history
Conditions: The user permission level is set to advanced end user.
1 Go to [8.2]: Information > Malfunction history.
You see a list of the most recent malfunctions.
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