36 ∙ page title troubleshooting ∙ 37
To adjust the strength of your cold brew, you can change the ratio of
coffee grounds to water.
For a stronger brew: add more coffee grounds with less water, and set
the timer for a longer brewing process.
For a diluted brew: add more water and fewer coffee grounds, and set
the timer for a shorter brewing process.
For more information please refer to our section “Fine Tune That Brew”.
Have no fear. At the very end of the brewing process, the cold brew will
rise to ll the Carafe and boil gently to signal that it is ready.
The LED Timer will shut off to show the elapsed time. The Control Dial
can be adjusted during brewing to change the brewing time.
While some degree of excess liquid is expected as a result of the
brewing process, if your Carafe or Coffee Container is leaking
excessively, please call Customer Service at 1-800-898-6970 from
7AM–7PM PST, Monday–Friday, or by email at support@storebound.com.
Some amount of cold brew may collect in the Coffee Fountain and this is
normal after brewing. If the Carafe does not ll properly during and after
the brewing process, contact Customer Service for support. We got you.
Unplug the appliance and remove some of the coffee grounds.
Do not overll the Coffee Container above the MAX line, or add more
than 2 cups of coffee grounds. If the problem persists, please contact
Customer Service.
Please contact our Customer Service team for support. Do not try to
repair the appliance.
My cold brew isn’t very strong. Help!
While I am brewing, there doesn’t seem to
be any cold brew going into the Carafe.
During the brewing process, the Control
Dial is not rotating to show the elapsed time.
The bottom of my Carafe is leaking. Is my
Rapid Cold Brew System dying?
There is cold brew collecting in the
Coffee Fountain. Is this normal?
After I start brewing, the coffee grounds
have begun to overow from the
Coffee Container.
My Dash Rapid Cold Brew System does
not turn on.
trouble-
shooting
PROBLEM SOLUTION
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