I-Class
6
Troubleshooting
6.1 Problem Resolution
When a problem is en
countered, the information in this section will help resolve it. Locate
the description of the problem to find an appropriate solution. For problems that are
accompanied by a displayed message, see Section 6.1.2.
Note: If you have questions, or if problems persist, contact a qualified technician or
Datamax-O’Neil
Technical Support.
6.1.1 General Resolutions
The f
ollowing table lists problems that may not be accompanied by a displayed message:
If experiencing this
problem…
Try this solution…
Cannot communicate
through the parallel
port:
Send a format to the printer then observe the Ready Indicator
– If the indicator does not flash, check the parallel cable type;
also check the protocol and port settings of the
printer and
host.
Cannot load media
through the cutter:
WARNING! Use extreme care. Turn OFF and unplug the
printer before proceeding.
Ensure the
cutter and its cable are properly installed and
connected to the printer – Plug in and turn ON the printer. You
should hear the blade cycle; otherwise, call for service.
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