Datamax I-class series - Page 85

I-Class
General Resolutions (continued)
If experiencing this
problem…
Try this solution…
The LCD is off, but
indicator lights are
illuminated:
The Display Contrast may set too low – Press and hold the
MENU Key; see Section 4.1.1.
The LCD is off and no
indicator lights are
illuminated:
• Verify that the AC power cord is connected to the outlet and
the pri
nter, and that the power switch is ON
.
• Verify that the AC outlet is functioning, or try moving the
pri
nter to another location with a different AC circui
t.
• The AC cord may be damaged, if so replace it.
• The line fuse may be blown, if so call for service.
No print (labels advance
normally but are
blank):
Examine the used ribbon for an image –
If an image is present, then:
• Verify that the ribbon was properly loaded per Section 3.4.
• If properly loaded – then the wrong coating configuration is
bei
ng used. (To verify the inked (c
oated) side of a ribbon,
press t
he sticky side of a label against the surface – ink w
ill
on
ly lift from the coated side.) Cl
ean the printhead (see
Section 5.6.1) and
replace the
ribbon with a correct type;
see Section 3.4.
If no image is present, then:
• Print any test label (see Section 4.3) – If an image printed
then
check the protocol and port settings for both th
e
printer and
host; these must
match.
• The heat setting may be too low. Make an adjustment in
the sof
tware program or through the menu. (Same functi
on
commands
from the host computer can ov
erride the menu
settings; see Section 4.2.6.)
• The media/ribbon combination may be incorrect – See
Section 7.2.2.
• The printhead or printhead cable(s) may be loose – Power
OFF the
printer before reconnection – see
Section 5.5
for locations.