9 HOMEDEPOT.COM/HUBSPACE
Please contact 1-877-592-5233 for further assistance.
Care and Cleaning
□ Use a dry cloth to clean the doorbell and push button.
□ Do not use cleaners or polishes.
□
Troubleshooting
Problem Possible Cause Solution
Doorbell does
not sound.
□ The doorbell is muted. □
page 8).
□ Push button battery is not
installed correctly.
□ Make sure batteries are installed according to the dia-
gram inside the push button.
□ Push button battery is
dead.
□ Check the charge of the push button battery and replace
if necessary.
□ Doorbell is not receiving
power.
□ Make sure the plug-in doorbell has power.
□ Push button and doorbell
are not synced.
□ Sync the primary push button(the rst one paired with
doorbell) and doorbell:
□ Sync the secondary push button(the one except the rst
push button paired with doorbell) and doorbell:
□ Press and hold the “Function” button on the doorbell
until the doorbell sounds a “Beep-Beep”(about 3
seconds)
□ Press and hold the “Function” button on the doorbell
until the doorbell sounds a “Beep-Beep”(about 3
seconds)
□ Press the push button within 10 seconds. The door-
bell will sound a “Ding Dong” tone to indicate the
push button is synced.
□ Press the push button within 10 seconds. The door-
bell will sound a “Beep-Beep” tone to indicate the
push button is synced.
□ Press the push button to ensure operation.
□ Press the push button to ensure operation.
□ The dip switches in the
push button are set
wrong.
□ Ensure push button dip switch #1 is in the “ON” position
and dip switch #2 is in the “OFF.” Follow the steps above
to re-sync the push button and doorbell.
Push button
battery seems
okay, but the
doorbell does
not work after
installation.
□ Doorbell is set to mute. □ Open the app and check if the doorbell is set to mute.
□ Doorbell or push button is
mounted on metal or near
metal studs.
□ Metal reduces transmission range. Use 1/4 in. to 1/2 in.
(6 to 13 mm) wood shims to move the doorbell or push
button away from the metal surface.
□ Doorbell is mounted near
□ Concrete may reduce range. Move the doorbell away
from the concrete surface.
□ Doorbell and push button
are installed too far apart.
□ Locate the doorbell closer to the push button.
To Next Page
Loading...
