12 | Dell EMC VxRail Appliance Operations Guide
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Contacting Customer Service to request service
As an alternative to a live chat session, you can submit a service request directly from the
VxRail Manager Service view. The Service Request dialog asks you to select the appliance for
which you want to submit a request and pre-populates the form with information about that
appliance. Enter the service request information and click Submit.
VxRail community forums
The VxRail community of users provides valuable insight on how other users are obtaining the
most value from the VxRail Appliance. The community includes other VxRail users and provides
a forum to post questions and share experiences. This community is open and, while not
moderated by Dell EMC, subject matter experts in different organizations within the company
offer their perspectives.
To access the community, browse to https://community.emc.com/community/products/vxrail.
Alternatively, the most recent activity from the VxRail community is shown in the VxRail
Community list on the VxRail Manager Support view. To join the conversation, click the title of
a message or article and view the topic in a new browser tab.
Support knowledge base
The support knowledge base is often the fastest way to identify solutions to problems or get
answers to questions. Access the support knowledge base from support.emc.com or from the
Support view in VxRail Manager. Type the search terms in the Knowledge Base search field
and press Enter.
SolVe Desktop application for VxRail series
The SolVe Desktop application provides step-by-step procedures for component replacement,
software upgrades, and other system support tasks performed by the customer. Download the
application from https://support.emc.com. When the application is accessed, it verifies that it
includes the most current procedures and automatically updates the content if needed. Dell
EMC encourages you to use the detailed procedures in the Solve Desktop to reduce risk when
performing changes to a VxRail environment.
To download the SolVe Desktop application, go to https://support.emc.com. Click SolVe on the
main page. Download and install the SolVe Desktop application on your computer.
You must have an online support account to use the SolVe Desktop application.
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