Try a known good aux-in
cable.
• Check if the audio device is
powered on or is playing
music.
• Make sure that the audio
device volume is not set to
0%.
•
Try a known good speaker or
Aux-in cable is not
properly plugged in
Clear any obstructions
between the sound bar and
the user.
• Ensure that the aux-
completely inserted into the
aux-out port of the audio
source.
• Decrease the volume of the
audio source.
• Turn the volume level to a
lo
wer setting by pressing the
- button on the sound bar.
• Clean and reseat the cables.
• Make sure no loose objects
are touching the sound bar.
Headphone jack is
connected, but no
sound is heard
Computer audio
player is playing
Make sure that the platform
music player audio volume is
not set to 0%
• Increase the volume of the
sound bar.
• Press the default playback
function button on the sound
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