Advanced Troubleshooting 39
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run (see
page 38).
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 78).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag number.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
Option Function
Express Test Performs a quick test of devices. This test typically
takes 10 to 20 minutes and requires no interaction on
your part. Run Express Test first to increase the
possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test
typically takes an hour or more and requires you to
answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you
want to run.
Symptom Tree Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes,
and the problem description.
Help Describes the test and may indicate requirements for
running the test.
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